Field Services Specialist - Boston, MA

Overview

Lutron is seeking a Field Services Specialist to join our dynamic team serving the Boston, MA metro area. This is an exciting opportunity for a technically skilled, customer-focused professional who thrives on solving complex problems and is passionate about cutting-edge technology.

As a Field Services Specialist, you will be the face of Lutron at customer sites, ensuring our advanced lighting and shading systems are expertly commissioned and maintained. You’ll play a critical role in delivering exceptional service and support, helping clients optimize their total light environment from initial setup through ongoing performance enhancements.

Responsibilities

• Deliver exceptional customer service by providing on-site support and technical expertise to Lutron clients, ensuring a seamless experience throughout the system lifecycle.
• Master the commissioning, troubleshooting, and repair of all Lutron Commercial Systems, adhering to established field service protocols and best practices.
• Coordinate and manage site visits with contractors, facility managers, and other stakeholders to ensure accurate and efficient system installation and integration.
• Operate independently across diverse commercial job sites
• , adapting to fast-paced environments and shifting priorities with professionalism and agility.
• Support the full lifecycle of Lutron products
• , including diagnostics, repairs, user training, and system upgrades to maximize performance and customer satisfaction.
• Act as a subject matter expert for legacy systems and products, providing knowledgeable support and guidance to clients and internal teams.
• Collaborate cross-functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience.

Qualifications

• High School Diploma or GED equivalent required
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
• Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred
• Experience with troubleshooting electrical systems required
• Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
• Willingness to travel 30% of the time required
• Valid driver’s license required
• You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.
• Starting pay: $71,000 - $84,000 per year plus overtime, bonus, and car allowance. Lutron's employee benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs.
• Lutron Services Co., Inc. is a subsidiary of Lutron Electronics. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
• Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

Responsibilities

• Deliver exceptional customer service by providing on-site support and technical expertise to Lutron clients, ensuring a seamless experience throughout the system lifecycle.
• Master the commissioning, troubleshooting, and repair of all Lutron Commercial Systems, adhering to established field service protocols and best practices.
• Coordinate and manage site visits with contractors, facility managers, and other stakeholders to ensure accurate and efficient system installation and integration.
• Operate independently across diverse commercial job sites
• , adapting to fast-paced environments and shifting priorities with professionalism and agility.
• Support the full lifecycle of Lutron products
• , including diagnostics, repairs, user training, and system upgrades to maximize performance and customer satisfaction.
• Act as a subject matter expert for legacy systems and products, providing knowledgeable support and guidance to clients and internal teams.
• Collaborate cross-functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience.

Qualifications

• High School Diploma or GED equivalent required
• 5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
• Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred
• Experience with troubleshooting electrical systems required
• Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
• Willingness to travel 30% of the time required
• Valid driver’s license required
• You are authorized to work in the U.S. and will not require Lutron to sponsor you for any work visa, such as an H-1B, either immediately or at any time in the future. Lutron does not offer work visa sponsorship for this position.
• Starting pay: $71,000 - $84,000 per year plus overtime, bonus, and car allowance. Lutron's employee benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs.
• Lutron Services Co., Inc. is a subsidiary of Lutron Electronics. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent.  Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
• Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics