Customer Success Manager - Influencer Marketing

The Role

We’re looking for a motivated Customer Success Manager to join our growing Organic Partnerships team.

This is a great opportunity for someone looking to build a career in influencer marketing and gain hands-on experience working directly with creators and social media campaigns.

You’ll play a key role in supporting creator partnerships from onboarding through content delivery, owning day-to-day creator communication, coordinating content and deliverables, and helping the Organic Partnerships team keep campaigns organized and moving forward.

This is a hands-on, creator-facing role for someone who understands marketing, loves social media and the creator world, and is organized, proactive, and excited to learn and grow.

What You’ll Own

• Creator Communication & Campaign Support
• Own day-to-day communication with creators throughout active campaigns
• Support creators through onboarding to the Humanz platform and campaign processes
• Coordinate creator deliverables, timelines, content submissions, feedback, and approvals
• Support the content development process, helping ensure creator content meets campaign requirements and is delivered on time
• Assist with creator negotiations around rates, deliverables, and campaign requirements
• Maintain strong, positive relationships with creators and provide ongoing support throughout the campaign lifecycle
• Keep creator activity, deliverables, and campaign information organized and up to date
• Track campaign progress and results and assist with campaign reporting
• Support the Organic Partnerships team with ongoing campaign needs, creator-related tasks, and day-to-day operational support
• Work closely with internal team members to troubleshoot issues and keep campaigns moving forward
• Manage multiple creator relationships, priorities, and deadlines simultaneously

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field – preferred
• Strong understanding of marketing principles, digital marketing, and social media
• Passion for influencer marketing, social media, and the creator economy
• Strong familiarity with TikTok, Instagram, YouTube, and current social media trends
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Comfortable managing multiple tasks and deadlines simultaneously
• Proactive, resourceful, and eager to take ownership
• Fast learner who is excited to build a career in influencer marketing