Founding Customer Success Manager

Founding Customer Success Manager

About the company

OpenArt AI is one of the largest AI creative platforms in the world, with millions of monthly active users. Our enterprise platform helps marketing, creative, and studio teams at the world's largest brands, agencies, and entertainment companies supercharge their image and video production.

About the role

As our Founding Customer Success Manager

, you will design and run how OpenArt supports its most important enterprise customers, before and after the sale.

Post-sales responsibilities will include onboarding, training, support, and revenue expansion. Pre-sales responsibilities may include demonstrations, security reviews, and proposals.

As the founding CSM, you’ll help develop the playbook and systems for this critical function.

Why this is exciting

Build the function from 0 to 1:

You define what customer success means at OpenArt.

Directly drive revenue:

Expansion, upsells, and renewals in our largest accounts.

Work with the world's leading brands, agencies, and studios:

You will help the biggest creative organizations in the world learn how to use AI for creative production.

High exposure and ownership:

Work directly with the Enterprise, Product, and Marketing teams.

What You'll Do

• Own post-sale customer success: onboarding, adoption, renewals, and expansion
• Assist with pre-sale engagement with our largest and most important customers
• Help customers integrate OpenArt into their creative workflows and daily work - from campaign visuals to character and IP development
• Drive product adoption across our core customer profiles: brand and marketing teams, agencies, and studios
• Communicate new feature and product updates
• Track usage and customer signals to help customers get more value out of the platform
• Identify expansion opportunities and support renewals and upsells
• Share customer feedback with the product and marketing teams and help shape what we build
• Design, document, and continuously improve scalable playbooks

What We're Looking For

• Experience in Customer Success or Account Management
• Strong understanding of creative workflows.
• Product-focused mindset, with experience in onboarding and implementation
• Strong communication and interpersonal skills - you're great at building and maintaining relationships, and excellent at written communication
• Process & systems orientation - you enjoy building scalable systems for high quality execution
• Proactive, ownership-driven attitude