Wealth Advisory Operations Associate

Overview

WHO are we looking for?

CAPTRUST is seeking a Wealth Advisory Operations Associate who will provide support for the onboarding of new CAPTRUST client accounts. This position acts as a liaison between internal CAPTRUST departments and our custodians (Charles Schwab, Fidelity, and Pershing Advisor Solutions). The candidate must maintain the highest professional and ethical standards, be well-organized, service-oriented, and capable of performing under tight deadlines.

Must be adaptable, show ability to retain information and possess a strong attention to detail and interpersonal skills. This is a full-time position working Monday through Friday from 8:30 a.m. to 5:30 p.m.

Responsibilities

• Deliver exceptional, proactive service and become a trusted partner to internal teams and custodians primarily in onboarding client investment accounts
• Review and process both internal and custodian documentation related to new account setup for accuracy, completeness, and alignment with custodial requirements and contractual agreements
• Identify and resolve common NIGO (Not In Good Order) issues to prevent processing delays
• Complete all duties within required timeframes with the highest attention to detail and accuracy
• Escalate issues or challenges prior to a missed deadline
• Take full ownership of all tasks/assignments until completion, including resolution of any issues that may arise
• Build strong relationships with internal colleagues from various offices and our custodian partners
• Seek and apply coaching and feedback
• Perform other duties and special projects independently or with a team as required by the Wealth Operations or Wealth Client Service departments, including firm-wide initiatives

Qualifications

Minimum Qualifications:

• Completion of a four-year college degree or equivalent experience in the following areas (but not limited to): Accounting, Business Administration, Operations, Statistics, Finance, Financial Planning or Economics, or equivalent years of experience
• 2-3 years’ experience working in operations, back office, or client service within the financial services industry
• Understanding the general purpose and types of common investment accounts
• Working knowledge of custodian paperwork and investment advisory contracts
• Technical proficiency in navigating CRM system and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Desired Qualifications/Skills: Demonstrates understanding of operational workflows and the downstream impacts of actions on account processing, client experience, and internal teams
• Organizational and prioritization skills; ability to manage time-sensitive tasks simultaneously
• Flexibility to handle changing priorities, pressure, and short deadlines
• Proactive in task follow-up, stays ahead of deadlines, excellent time-management skills
• Demonstrates ability to efficiently manage assigned work using task and case queues in CRM system
• Positive attitude and a team player
• Ability to quickly learn new technology, systems, and processes
• Self-motivated; ability to work well independently and with others
• Analytical thinker and problem solver
• Experience inputting or processing data in various systems with the ability to quickly grasp financial and investment concepts
• Energized by change and ability to think "outside the box" regarding process improvement
• A high standard of professionalism
• Exceptional written and verbal communication skills
• Notable attention to detail
• Ability to navigate spreadsheets using formulas
• WHAT can you expect from your career at CAPTRUST?
• Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.
• Our Employee Benefits Package shows how much we value our team. Some benefits include:
• Company discretionary bonus
• Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms
• Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
• Paid time off (PTO) or Paid Sick Leave (PSL)
• WHERE will you be working?
• 2375 E Camelback Rd # 700 | Phoenix, AZ 85016
• Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite
• HOW do we build a world class organization one brick at a time?
• We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.
• Are you the next brick?
• To get it done the CAPTRUST Way
• , an individual should exhibit the following characteristics: Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity
• EEO/Diversity Statement: At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.
• It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws. #associate
• This position will remain open until filled.

Responsibilities

• Deliver exceptional, proactive service and become a trusted partner to internal teams and custodians primarily in onboarding client investment accounts
• Review and process both internal and custodian documentation related to new account setup for accuracy, completeness, and alignment with custodial requirements and contractual agreements
• Identify and resolve common NIGO (Not In Good Order) issues to prevent processing delays
• Complete all duties within required timeframes with the highest attention to detail and accuracy
• Escalate issues or challenges prior to a missed deadline
• Take full ownership of all tasks/assignments until completion, including resolution of any issues that may arise
• Build strong relationships with internal colleagues from various offices and our custodian partners
• Seek and apply coaching and feedback
• Perform other duties and special projects independently or with a team as required by the Wealth Operations or Wealth Client Service departments, including firm-wide initiatives

Qualifications

Minimum Qualifications:

• Completion of a four-year college degree or equivalent experience in the following areas (but not limited to): Accounting, Business Administration, Operations, Statistics, Finance, Financial Planning or Economics, or equivalent years of experience
• 2-3 years’ experience working in operations, back office, or client service within the financial services industry
• Understanding the general purpose and types of common investment accounts
• Working knowledge of custodian paperwork and investment advisory contracts
• Technical proficiency in navigating CRM system and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Desired Qualifications/Skills: Demonstrates understanding of operational workflows and the downstream impacts of actions on account processing, client experience, and internal teams
• Organizational and prioritization skills; ability to manage time-sensitive tasks simultaneously
• Flexibility to handle changing priorities, pressure, and short deadlines
• Proactive in task follow-up, stays ahead of deadlines, excellent time-management skills
• Demonstrates ability to efficiently manage assigned work using task and case queues in CRM system
• Positive attitude and a team player
• Ability to quickly learn new technology, systems, and processes
• Self-motivated; ability to work well independently and with others
• Analytical thinker and problem solver
• Experience inputting or processing data in various systems with the ability to quickly grasp financial and investment concepts
• Energized by change and ability to think "outside the box" regarding process improvement
• A high standard of professionalism
• Exceptional written and verbal communication skills
• Notable attention to detail
• Ability to navigate spreadsheets using formulas
• WHAT can you expect from your career at CAPTRUST?
• Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.
• Our Employee Benefits Package shows how much we value our team. Some benefits include:
• Company discretionary bonus
• Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms
• Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
• Paid time off (PTO) or Paid Sick Leave (PSL)
• WHERE will you be working?
• 2375 E Camelback Rd # 700 | Phoenix, AZ 85016
• Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite
• HOW do we build a world class organization one brick at a time?
• We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.
• Are you the next brick?
• To get it done the CAPTRUST Way
• , an individual should exhibit the following characteristics: Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity
• EEO/Diversity Statement: At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.
• It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws. #associate
• This position will remain open until filled.