Senior Team Lead, Accounts Receivable

Veuillez cliquer ici pour la version française.

We are Dulcedo: At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally.Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them.

We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.

Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.

At the core of Dulcedo’s values and recruitment process is a strong commitment to Diversity, Equity, and Inclusion. Our current workforce is a celebration of diverse ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our continued mission is to recruit, support, and grow talent in a way that ensures equal opportunities for all applicants.

Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.

The Role At A Glance:: Every campaign, every booking, every brand partnership eventually becomes an invoice. Someone has to make sure that money actually arrives. That is this role. As Senior Accounts Receivable Team Lead, you own the cash coming in, and with it a direct hand in the company's financial health.

It is a senior, hands-on seat. You will run the AR cycle end to end, from client onboarding and credit assessment through billing, collections, cash application, reconciliations, escalation and reporting. You will set the priorities, watch the numbers, untangle the complicated files, and keep the function moving at a consistent standard.

It is also more than an operational mandate. You will own credit across the client portfolio, deciding how much room the business extends and to whom, and you will shape how quickly cash moves through the company.

You will work closely with Finance, Agents, Talent Management, Operations and clients, carrying the escalations and building direct relationships with the finance contacts on the other side of the invoice. You will also develop the AR team and keep sharpening the processes, tools and reporting around them.

We are looking for someone who knows receivables cold, brings genuine credit judgment, and wants the autonomy to run the function rather than wait to be told how. If you have spent years being the person who actually gets the money in, this is a seat with room to prove it.

Why This Role Matters:: Function Owner:

You run the end-to-end AR cycle and set the standard it operates at: organized, efficient, and the same every time.

Credit Gatekeeper:

You own credit assessment and limits across the client portfolio, weighing commercial opportunity against the exposure the company is taking on.

Collections Driver:

You lead collection activity, own the aging, and stay on outstanding balances until they clear, improving cash flow and bringing DSO down.

Liquidity Strategist:

You bring a commercial view to how fast cash arrives, from payment terms to the mechanisms available for accelerating collection.

Relationship Builder:

You build real working relationships with client finance and payables contacts, so that collection rests on a conversation already in place.

Escalation Navigator:

You own the escalation path for overdue accounts, disputes, payment delays and the files nobody else wants to touch.

Accuracy Guardian:

You oversee posting, cash application, reconciliations and the controls that keep AR records clean and trustworthy.

Cross-Team Connector:

You are the point of contact for Agents, Talent Management and Operations whenever payment, credit or billing touches a client, a talent or the business.

Team Builder:

You prioritize the team's workload, guide them day to day, and grow their skill and independence.

Numbers Translator:

You own the AR KPIs (aging, DSO, collection performance, outstanding balances) and turn them into reporting Finance leadership can act on.

Systems Sharpener:

You find the friction in AR workflows, systems and controls, and fix it, including what NetSuite can be made to do better.

Hands-On Operator:

You stay close enough to the daily work to solve the hard cases, back up the team, and keep things running when it counts.

What You're Bringing With You:: 7+ years

• of progressive experience in accounts receivable, collections, credit, or financial operations; Previous experience leading, supervising, or mentoring an AR or finance team; Strong understanding of cash flow management and collection strategies; Strong analytical and problem-solving skills, with the ability to identify risks and prioritize high-impact issues; People-oriented
• , with strong interpersonal and leadership skills and a genuine ability to build trust, support team development, and foster collaboration; Analyze AR KPIs, including DSO and aging; Strong ERP experience; NetSuite experience is considered a strong asset; Deep experience running the full AR cycle: collections, aging, cash application, reconciliations and dispute resolution; Hands-on credit experience, including credit assessment, limit-setting and managing exposure across a client portfolio; A track record leading, supervising or mentoring an AR or finance team; A strong grasp of cash flow, collection strategy and payment terms, with the commercial instinct to improve how quickly money comes in; Sharp analytical judgment: you read AR KPIs including DSO and aging, spot the risks early, and go after what matters most; A people-first approach, with the interpersonal and leadership skills to build trust, develop a team and make collaboration easy; Strong ERP experience; NetSuite is a definite asset; Excellent communication and a steady hand in escalation, with clients and internal stakeholders alike; Serious organizational skills and the ability to hold several competing priorities at once without dropping any; Soft Skills & Dulcedo DNA: At Dulcedo, we look for more than just a CV -  we look for energy.
• You’re known for your initiative, curiosity, and genuine drive to make things happen.
• Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious.
• You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.
• You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.
• In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.
• Life at Dulcedo!: Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!
• 12 Monthly Personal Days : One extra day off every month to recharge and relax
• Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
• Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?
• Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.
• Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.
• Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.
• Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.
• The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.
• As an equal opportunity employer, we are committed to making sure everyone feels included, supported, and valued. Should you require any accommodations during the application process, please write to talentacquisition@dulcedo.com and we will adjust the process to your needs.