BDC Service Representative - Audi Stuart!

BDC Service Representative | Audi Stuart (Stuart, FL)

Part of the Murgado Automotive Group

Love connecting with people, solving problems over the phone, and being the reason, customers choose (and stay with) a luxury brand?

Audi Stuart is hiring a BDC Service Representative who turns service inquiries into booked appointments and lasting relationships.

This isn’t a traditional call-center job. You’ll be the first voice of Audi Stuart’s service department—helping owners keep their vehicles performing at their best while you build a career with clear earnings potential and real growth paths inside a top-tier automotive group.

What’s in it for you

• Competitive base pay + performance bonuses tied to appointments set and shown
• Full benefits package: medical, dental, vision, and 401(k) with company match
• Employee discounts on vehicle purchases, parts, and service
• Clear career paths within Audi Stuart and the broader Murgado Automotive Group
• Modern facility and tools, supportive team culture, and the prestige of representing the Audi brand on Florida’s Treasure Coast
• Ongoing training so you can grow your skills and earnings

What you’ll do

• You’ll own the customer conversation from first contact through a smooth handoff to the service team:
• Handle inbound service calls, texts, emails, and online inquiries with professionalism and warmth
• Proactively reach out to customers about maintenance reminders, recalls, declined services, and specials
• Schedule and confirm appointments accurately while coordinating with service advisors
• Keep CRM and dealership systems updated so every customer interaction is documented and seamless
• Hit (and beat) daily/monthly appointment and contact goals while promoting service specials
• Deliver the kind of experience that makes Audi owners feel taken care of and eager to return
• Who thrives here
• Strong phone presence and genuine customer-service mindset
• Ability to multitask, stay organized, and keep a positive attitude in a fast-paced environment
• Comfort with CRM systems and basic computer tools (Microsoft Office experience is a plus)
• Previous BDC, call-center, customer-service, or dealership experience preferred—but we value attitude, coachability, and communication skills most
• Basic familiarity with automotive service is helpful; we’ll train you on Audi processes and terminology
• Location
• : On-site at Audi Stuart in Stuart, FL
• Schedule
• : Full-time (typical dealership service hours; details discussed in interview)
• Apply today and help us deliver the exceptional experience Audi customers expect!
• If you’re ready to be the trusted first point of contact for Audi owners and grow with a dealership that invests in its people, we’d love to hear from you.
• Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
• We are an employer who participates in the E-verify program with the Department of Homeland and Security.