AI Solution Engineer

About us

Appnovation is the AI Product Company. Headquartered in Vancouver, Canada, with teams around the world, Appnovation builds AI products, delivers enterprise AI and digital solutions, and co-invests with clients to bring new AI products to market.

Open source has been the foundation of Appnovation's work since 2007, and it remains the foundation underneath every AI product the company builds today. Appnovation teams work with organizations in highly regulated industries, including global leaders such as Pfizer, Google and AstraZeneca, to help them adopt AI they can govern and own.

As an AI Solutions Engineer, you will join a highly motivated and experienced platform team supporting an enterprise AI assistant marketplace — Claude, Google Gemini and Microsoft Copilot / Copilot Studio. This is a hands-on technical role focused on the platform layer: configuring and governing these tools, and evaluating the flood of connectors and integrations teams want to plug into them.

You will work independently, partner with a technical lead and other engineering teams, and bridge colleagues from the low-code / agentic space into pro-code teams when needed. This is not a heads-down back-end role — strong cross-functional communication is essential.

KEY RESPONSIBILITIES

• Evaluate third-party connectors, MCPs, and plugins for functionality and risk — deploy them in dev settings, test data flows and behavior, and report back with recommendations that feed the product roadmap.
• Configure and tune platform settings, controls, and restrictions across Claude, Gemini, and Copilot Studio.
• Build and implement custom MCPs and integrations.
• Build complex agents with multi-agent orchestration (Copilot Studio and Gemini).
• Provide platform-level troubleshooting and how-to support to colleagues, and coordinate with adjacent solution / forward-deploy teams.

QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Engineering, or equivalent practical experience.
• 6+ years of experience in software / platform engineering, with experience in the last two years including hands-on work with LLM-based or AI assistant platforms.
• Deep, hands-on expertise in one or more of: Claude, Google Gemini, and Copilot / Copilot Studio (specialists or combinations both welcome).
• Deep knowledge of platform configuration and settings.
• Experience implementing custom MCPs and integrations.
• Ability to assess connectors/plugins for functionality and security risk.
• Hands-on multi-agent orchestration experience (for Copilot Studio / Gemini).
• Solid software engineering fundamentals: version control (Git), testing, and CI/CD.
• Strong understanding of agile principles and methodologies.
• A genuine engineer who can also communicate clearly with technical peers and non-technical colleagues (scientists, finance, etc.).
• Able to work autonomously in a fast-moving, newly formed team.
• NICE TO HAVE
• Relevant vendor certifications – e.g., the Google Cloud Certified – Generative AI Leader certification, the Microsoft 365 Certified: Copilot and Agent Administration Fundamentals certification (Exam AB-900), and Anthropic’s Claude Certification Program (e.g., Claude Certified Developer or Claude Certified Architect) (or a comparable cloud architect certification).
• Prior enterprise / pharma platform experience.
• WHO YOU ARE
• You think about how to scale, automate and operate, not just how to build a solution to an immediate problem
• You understand lean thinking
• You set high standards for code quality, performance/scalability and security and seek continuous improvement

You have solid analytical, problem solving and decision-making skills

You have customer first mindset and a devotion to customer service

• You engage and build positive internal and external client relationships, while managing multiple initiatives, often with competing priorities
• You have strong self-initiative, passion, interpersonal, oral and written communication and collaboration skills with the ability to work, influence and make an impact in a cross-functional environment with all levels of the organization
• You are responsive and thrive in a fast-paced diverse high-performance environment with rapidly changing business needs
• You actively seek out things outside your comfort zone with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

You have prior experience in consulting

• Prior experience and connections in the Life Sciences industry is preferred
• Thank you for your interest in a career with Appnovation Technologies! Please note that only those selected for an interview will be contacted.
• At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it! We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply. Come join us at Appnovation, and learn more about how we stay true to our company values as we build better lives through better digital.
• Accommodations are available upon request throughout the recruitment process.