Airline Customer Service Agent SEA - English/Chinese Speakers

Must be fluent in Cantonese and or Mandarin and English

Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Cantonese / Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of Cathay Pacific Airlines. This morning shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.

With over 30 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.

What You’ll Do

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

What You Bring

• Fluency in Cantonese and or Mandarin and English (required)
• Strong interpersonal and communication skills
• Computer skills with accurate data entry
• Ability to stay calm and effective in a busy airport environment
• Physical ability to be on your feet and move throughout the shift
• Legal authorization to work in the U.S.
• Must pass a background check and drug test Schedule
• Must be available weekends and holidays
• Schedule
• Part-Time
• Must be available weekends and holidays
• Must be able to work a 4 to 5 hour shift - 4 or 5 days a week
• Shifts: 6:00AM - 10:30AM
• 8:00PM - 12:30AM - $2.00 additional per hour late night shift pay after 8PM once probation is successfully completed
• 9:00PM - 1:30AM - $2.00 additional per hour late night shift pay once probation is successfully completed
• Appearance Policy Notice: This company has the right, subject to applicable laws, to establish and enforce dress code and grooming standards for all employees. These standards are designed to maintain a safe, professional and consistent workplace environment. The policies apply equally to all employees and may include requirements for clothing, hairstyles, facial hair, tattoos, piercings, and other appearance-related matters.
• These rules are in compliance with federal and state anti-discrimination laws, including Title VII of the Civil Rights Act, the American with Disabilities Act, and the Equal Pay Act. Reasonable accommodations may be required for religious beliefs, disabilities, or other protected categories unless such accommodations impose an undue hardship on the business.
• Candidates may request to review the dress code policy in the company's employee handbook for detailed requirements and exceptions.