Truck Service Advisor

LV Petroleum is opening a new truck service shop in Cordele, GA— and we’re building the team now!

Our new shop is scheduled to open at the end of October, and we’re looking for a motivated, customer-focused Truck Service Advisor to join us from day one.

We’re hiring now, and selected team members will train at one of our established locations before the new shop opens. That means you’ll have the opportunity to learn our systems, processes, and expectations before opening day — so you’re ready to hit the ground running.

If you enjoy working with customers, have strong communication skills, and thrive in a fast-paced environment, this is an opportunity to be part of building something new.

What You'll Do

• As a Truck Service Advisor (TSA), you’ll be a key part of the customer experience, helping drivers get the service they need and get safely back on the road.
• Provide exceptional customer service and create a welcoming experience for every traveler.
• Develop strong knowledge of the products and services offered by the shop.
• Write, detail, and process work orders accurately and efficiently.
• Prepare ETA work orders and communicate estimated completion times to customers.
• Prepare and communicate service quotes and secure required purchase orders.
• Recommend additional products and services when appropriate to help meet customer needs and drive revenue.
• Build customer trust through professional, honest, and knowledgeable communication.
• Process over-the-counter (OTC) transactions and understand various payment types.
• Source parts from outside vendors and coordinate deliveries.
• Communicate effectively with technicians, customers, vendors, and leadership.
• Complete end-of-shift cash drops and required shift reports.
• Help maintain a safe environment for customers and team members.
• Work as part of a team to ensure every traveler leaves better than they arrived.

What We're Looking For

• Customer service experience in a fast-paced environment preferred.
• Truck service, automotive, diesel, travel center, or related industry experience is a plus.
• Strong communication and interpersonal skills.
• Ability to confidently recommend products and services while maintaining professionalism and integrity.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Comfortable working with customers, technicians, vendors, and other team members.
• Basic computer and point-of-sale experience preferred.
• A positive attitude and willingness to learn.

Requirements

What we’d like to see:

· A dedicated individual who works well with others and is excited to be part of our team!

• · High School Diploma or GED
• · Good verbal and written communication skills
• · Previous cashier and customer service experience; experience in repair or parts shop preferred
• · Strong suggestive selling skills
• · Basic computer skills
• · Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• · A valid driver’s license