Restaurant Team Member (Cashier & Kitchen)

The Food Service Team Member position typically involves a variety of duties centered around providing excellent customer service, preparing food, maintaining a clean store, and ensuring operational efficiency. Here is a general job description for a Food Service Team Member:

Job Title: Food Service Team Member

Key Responsibilities:

• Customer Service: Greet and assist customers as they enter the store.
• Take customer orders and provide helpful suggestions based on their preferences.
• Ensure that customers have an enjoyable and satisfying experience.
• Address any customer questions or concerns with professionalism and courtesy.
• Food Preparation: Prepare sandwiches, wraps, salads, and other menu items according to Subway's standards.
• Handle ingredients (meats, vegetables, sauces, etc.) and follow food safety protocols for storage and handling.
• Toast sandwiches, prepare hot meals, and ensure proper portion sizes.
• Maintain quality and presentation of food items.
• Cash Handling: Operate the point-of-sale (POS) system and process customer transactions (cash, credit, or mobile payments).
• Accurately handle cash and provide correct change.
• Assist with the balancing of the cash register and perform end-of-shift cash counting.
• Store Cleanliness and Maintenance: Keep the store clean and organized, including the dining area, restrooms, and kitchen.
• Perform regular cleaning tasks, such as wiping down counters, sweeping, mopping, and emptying trash bins.
• Follow all safety and sanitation procedures, ensuring a safe working environment for both customers and staff.
• Teamwork: Collaborate with other team members to ensure smooth operations.
• Assist with training new team members as needed.
• Support team efforts during busy periods and ensure the store runs efficiently.
• Stocking and Inventory: Restock ingredients, supplies, and other items as necessary.
• Monitor inventory levels and communicate any shortages to management.
• Ensure that all ingredients and materials are stored properly to maintain freshness and safety.
• Opening and Closing Duties (if applicable): Help with opening and closing the store, which may include setting up or breaking down equipment, cleaning, and securing the store.
• Skills & Qualifications: Customer Service Skills: Friendly, approachable, and focused on delivering an excellent customer experience.
• Team-Oriented: Able to work well with others in a fast-paced environment.
• Attention to Detail: Ensure food quality and accuracy in orders.
• Time Management: Handle multiple tasks simultaneously while staying efficient.
• Physical Stamina: Ability to stand for long periods and perform tasks such as lifting and moving supplies.
• Communication Skills: Clear and effective communication with customers and team members.
• Basic Math Skills: Able to accurately process transactions and manage cash.

Requirements

• Job Requirements: Must be able to work in a fast-paced, customer-facing environment.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Previous food service or customer service experience is preferred but not required.
• Must adhere to all health and safety regulations.
• Physical Demands: Ability to lift items weighing up to 25 pounds.
• Standing for long periods and moving around the store.
• Some tasks may involve bending, kneeling, or lifting.