IT Analyst II - Manufacturing Technology Support

We are seeking an experienced IT Analyst II to provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.

The ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.

This is a hands-on, site-based IT role supporting both traditional business technology and technology used throughout manufacturing operations.

Responsibilities:

• Technical Support & Troubleshooting: Provide Tier II technical support for PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware.
• Diagnose and resolve complex hardware, software, operating system, application, and connectivity issues.
• Perform root cause analysis on recurring problems and implement corrective actions to reduce downtime.
• Maintain accurate service tickets, technical documentation, change records, and knowledge-base materials.
• Support users across both office and manufacturing environments.
• Infrastructure & Systems Administration: Support Active Directory, including user accounts, groups, permissions, and basic Group Policy administration.
• Work with SCCM / endpoint management tools for software deployments, device management, and system updates.
• Perform Windows imaging, workstation deployments, hardware replacements, and user profile migrations.
• Support print services, network-connected equipment, and manufacturing-floor devices.
• Troubleshoot basic LAN/WAN and wireless connectivity issues and coordinate more complex escalations with infrastructure teams.
• Assist with backup verification, system recovery, disaster recovery testing, and infrastructure health checks.
• Manufacturing & Plant Technology: Provide hands-on support for technology used within a manufacturing or industrial environment.
• Troubleshoot shop-floor computers, RF equipment, scanners, handheld devices, label printers, and integrated production technology.
• Support manufacturing and operational systems according to established procedures and standards.
• Document system dependencies, recovery procedures, common failure points, and troubleshooting processes.
• Work directly with operations and production teams to minimize technology-related downtime.
• Projects & Continuous Improvement
• Lead smaller IT projects from planning through implementation and completion.
• Coordinate timelines, stakeholders, vendors, communications, and project risks.
• Support hardware/software refreshes, infrastructure upgrades, system deployments, and technology improvement initiatives.
• Identify opportunities to improve standardization, system reliability, first-time-fix rates, and overall support efficiency.
• Develop technical procedures, job aids, and site support documentation.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field with 3+ years of relevant experience, or
• Bachelor's degree in a related technical field with approximately 2–4 years of relevant experience.
• Previous IT support experience within manufacturing, industrial, warehouse, or distribution environments strongly preferred.
• Strong working knowledge of Microsoft Windows and Microsoft 365.
• Experience with Active Directory, SCCM, endpoint management, device deployment, and print services.
• Experience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices.
• Working knowledge of basic LAN/WAN networking and wireless troubleshooting.