Operations Lead

About the Role

Own a core operational domain at an early-stage fintech company, such as customer operations, payment operations, or financial crime operations. You will build and improve its processes, metrics, tooling, and automation in close partnership with Product and Engineering.

What You'll Do

• Handle operational cases directly at first to identify process gaps and establish useful performance metrics.
• Design and launch production automations, then measure their impact on throughput and quality.
• Develop agent-based workflows that automate routine work while routing high-risk decisions to people.
• Work alongside Product and Engineering to define and build operational tools and systems.
• Create and maintain SOPs, escalation paths, KPIs, and domain processes.
• Improve operational capacity while keeping the approach hands-on and automation-focused.

What We're Looking For

• Approximately 3 to 6 years of experience building products or processes in fintech, banking, payments, crypto, or regulated financial services consulting.
• Hands-on operations ownership at a technology startup, ideally an early-stage company.
• Experience shipping production workflow automations or agents, including AI or LLM-enabled systems.
• Experience owning operational domains end to end, from case handling and process design to SOPs, KPIs, and tooling.
• Strong understanding of regulated financial operations, with compliance, risk, financial crime, payment, clearing, or settlement experience valued.
• Ability to work directly with Product and Engineering to shape operational systems.
• A proactive, practical approach to solving operational problems through automation rather than adding manual capacity.