Database Operations Manager

Additional Information About the Role

The Database Operations  Manager at St. Louis Children’s Hospital Foundation is responsible for leading the Foundation’s gift processing team and database management functions to ensure accurate gift processing, donor records, reporting, and data integrity. Reporting to the Director of Operations, this role oversees the Data Processing team, manages key fundraising platforms including Raiser’s Edge, Luminate Online, and ImportOmatic, and drives projects that improve operational efficiency and support fundraising success.

The position works closely with fundraising, finance, and donor services teams to ensure compliance with gift processing requirements, maintain high-quality donor data, provide meaningful reporting and analysis, and deliver an exceptional donor experience while supporting the Foundation’s philanthropic mission.

Overview

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St.

Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Preferred Qualifications

• Role Purpose
• The Mgr. Reporting and Analytics manages a team and work focused on supporting the fundraising efforts of the hospital Foundation. The role provides and manages data analysis and reporting, while driving and/or supporting cross-functional projects that focus on delivering value to strategic initiatives and process improvements. It supports fundraising efforts by providing donor prospects, research, and portfolio management data to the philanthropy team.

Responsibilities

• Manages all processes associated with our Donor Pipeline and Grateful Family Program
• Supports fundraising teams by overseeing all processes tied to portfolio metrics and reporting
• Oversees a team focused on data reporting, analytics, and donor research. Manages the development and execution of standardized reporting and analytics.
• Ensures all outputs are delivered timely, accurately and within the desired scope of work.
• Builds a culture of trust, understanding and collective ownership for Foundation data.
• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Minimum Requirements
• Education
• Bachelor's Degree
• Experience
• 2-5 years
• Supervisor Experience
• 2-5 years
• Preferred Requirements
• Education
• Master's Degree
• Experience
• 5-10 years
• Supervisor Experience
• 5-10 years
• Licenses & Certifications
• CFRE

Responsibilities

• St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”
• Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.
• St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Qualifications

• Role Purpose
• The Mgr. Reporting and Analytics manages a team and work focused on supporting the fundraising efforts of the hospital Foundation. The role provides and manages data analysis and reporting, while driving and/or supporting cross-functional projects that focus on delivering value to strategic initiatives and process improvements. It supports fundraising efforts by providing donor prospects, research, and portfolio management data to the philanthropy team.

Responsibilities

• Manages all processes associated with our Donor Pipeline and Grateful Family Program
• Supports fundraising teams by overseeing all processes tied to portfolio metrics and reporting
• Oversees a team focused on data reporting, analytics, and donor research. Manages the development and execution of standardized reporting and analytics.
• Ensures all outputs are delivered timely, accurately and within the desired scope of work.
• Builds a culture of trust, understanding and collective ownership for Foundation data.
• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Minimum Requirements
• Education
• Bachelor's Degree
• Experience
• 2-5 years
• Supervisor Experience
• 2-5 years
• Preferred Requirements
• Education
• Master's Degree
• Experience
• 5-10 years
• Supervisor Experience
• 5-10 years
• Licenses & Certifications
• CFRE