Enrollment and Lead Management Specialist

Why Work at BYU

At Brigham Young University (BYU), your work is an opportunity to contribute to a distinctive educational mission rooted in the gospel of Jesus Christ and to make a meaningful difference in the lives of students.

As the flagship university of The Church of Jesus Christ of Latter-day Saints, BYU strives to be among the exceptional universities in the world. We are devoted to our faith, our students, and the  University's Mission : "To assist individuals in their quest for perfection and eternal life."

We seek staff members who enthusiastically embrace and advance this unique mission. Across the university, staff bring their expertise and talents to work that helps students learn, grow, and thrive. A culture of covenant belonging, weekly devotionals, meaningful opportunities for learning and growth, and a beautiful and historic campus make BYU a distinctive and inspiring place to build a career.

Belonging Statement

United by our common primary identity as children of God, BYU values and embraces the variety of individual characteristics, life experiences and circumstances, perspectives, talents, and gifts  across  the BYU community. This richness strengthens our shared efforts to create and support an environment of covenant belonging centered in Jesus Christ.

Employment Requirements

Members of The Church of Jesus Christ of Latter-day Saints are required to hold and be worthy to hold a current temple recommend to be hired and to remain in any position at BYU.

In hiring decisions, Brigham Young University lawfully gives strong preference to qualified, faithful members of The Church of Jesus Christ of Latter-day Saints. All employees are required to abide by the university's Honor Code and Dress & Grooming Standards . Successful candidates are expected to support and contribute to the academic and religious missions of the university, which are aligned with the principles and doctrine of The Church of Jesus Christ of Latter-day Saints.

Equal Opportunity

**The last day to submit an application for this position is November 26, 2026, by 11:59pm MST. **

Enrollment and Lead Management Specialist

Help prospective learners find the right opportunity at BYU Continuing Education.

Continuing Education is seeking an Enrollment and Lead Management Specialist to help prospective customers navigate their wide range of educational programs, products, and services. In this role, you’ll connect customer needs with the right next steps, coordinate follow-up across marketing, sales, enrollment, and program teams, and help turn inquiries into meaningful enrollment opportunities.

This position works across Continuing Education’s online education, classroom instruction, events, and programs. You’ll balance time-sensitive opportunities, maintain accurate Salesforce records, and handle complex inquiries while guiding student employees through routine follow-up and data tasks.

You’ll also use lead and conversion data to improve how inquiries are prioritized, routed, and followed up. The position supervises a team of 8–10 student employees who support prospect outreach and Salesforce recordkeeping.

What you’ll do in this position:

• Review, qualify, and prioritize inquiries from multiple marketing and outreach channels.
• Learn BYU Continuing Education’s programs and help prospective customers identify options that fit their needs.
• Follow up with prospects, answer questions, and coordinate timely handoffs to the appropriate teams.
• Build strong working relationships across marketing, sales, enrollment, and program areas.
• Identify missed follow-ups, process gaps, and opportunities to improve customer experience.
• Monitor lead sources, response times, routing, and conversion trends; share insights and recommend improvements.
• Supervise, train, and review the work of 8–10 student employees supporting lead management and prospect follow-up.
• Stay current on lead conversion, customer engagement, outreach tools, and Continuing Education offerings.

What qualifies you for this role:

Required

A firm commitment to the mission of BYU.

Bachelor’s degree in business, marketing, communications, or related field

Minimum of three (3) years of experience in lead generation, professional sales, marketing, or lead conversion roles.

Experience with marketing automation, SEO, and social selling; developing customer segmentation and targeting strategies; and exceeding conversion or sales goals.

Knowledge of education technology, instructional design, pedagogy, and LMS platforms, with experience as a secondary education administrator, teacher, or counselor.

Proven account management experience in EdTech or a related field.

Preferred

Master’s degree in business, education, or similar degree

Five (5) years of professional sales or lead conversion experience.

Experience in high-volume sales environments.

Experience in education, SaaS, or service-based industries.

Experience and familiarity with BYU Continuing Education.

What we offer in return:

In addition to our competitive pay structure, this position comes with fantastic benefits , including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 53

Typical Starting Pay: $75,000-$97,000

The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.