Lead Operations Representative - OMBP

Individual contributor responsible for the daily execution of Bank Operations for the Overseas Military Banking Program (OMBP). A successful Lead Operations Representative will demonstrate a working knowledge of the processes and procedures as well as the ability to identify and implement process improvement opportunities. Cross-training is required as all functions rotate on a regular basis.

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Individual contributor responsible for the daily execution of Bank Operations for the Overseas Military Banking Program (OMBP). A successful Lead Operations Representative will demonstrate a working knowledge of the processes and procedures as well as the ability to identify and implement process improvement opportunities. Cross-training is required as all functions rotate on a regular basis.

Qualifications

• 2+ years of experience in the Banking/Financial industry
• Detail-oriented and adaptable to change
• Effective verbal, written, and interpersonal communication skills
• Ability to meet critical deadlines and strict quality standards by prioritizing daily work
• Proficient in Microsoft Word, Excel and Outlook
• Desired Qualifications
• Debit/ATM card and transaction experience
• Strong Analytical skills
• Operations background
• Additional Information
• Hours: Monday - Friday, 7:30AM - 4:30PM; Hybrid
• Location: 300 Convent Street, San Antonio, TX 78205

Responsibilities

• Processing and timely resolution of Debit and ATM card fraud/non-fraud customer disputes
• Manage compromised card alerts
• Process suspicious card activity notifications
• Identify, escalate and debate risk factors and suspicious activity on all functions and transactions