Network Circuit Provisioning Manager, Infrastructure Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Description

The Network Circuit Provisioning Manager is responsible for leading the end-to-end provisioning and delivery of telecommunications circuits and network connectivity services. This role manages circuit orders from initial request through carrier coordination, installation, testing, activation, documentation, and handoff to Network Operations.

The manager leads a provisioning team, coordinates with telecommunications carriers and internal engineering teams, tracks delivery milestones, resolves escalations, and ensures circuits are delivered within committed service-level agreements and project timelines.

Responsibilities

• Manage the complete lifecycle of network circuit provisioning, including order placement, carrier acceptance, design, local-loop delivery, installation, testing, activation, and operational handoff.
• Lead and develop a team of circuit provisioning specialists/coordinators.
• Coordinate delivery of services such as Ethernet, leased wave, dark fiber, and other WAN/transport services.
• Work with carriers, LECs, CLECs, ISPs, data centers, field technicians, and third-party vendors to meet installation commitments.
• Track critical carrier milestones including FOC dates, construction requirements, demarc extensions, equipment delivery, testing, and service activation.
• Identify provisioning risks and aggressively manage jeopardy conditions, missed milestones, construction delays, permitting issues, and carrier escalations.
• Serve as the primary escalation point for delayed or problematic circuit installations.
• Coordinate with Network Engineering, Network Operations, Project Management, Procurement, Finance, Facilities, Security, and field teams.
• Validate circuit technical requirements including bandwidth, interface type, handoff, IP addressing, routing requirements, demarc location, redundancy, and diversity.
• Ensure carrier orders accurately reflect approved network designs and business requirements.
• Coordinate circuit turn-ups, acceptance testing, loopback testing, throughput testing, and handoff to production operations.
• Maintain accurate circuit inventory, carrier information, account data, installation documentation, LOAs/CLOAs, circuit IDs, demarc information, and related records.
• Manage carrier performance and conduct regular reviews of installation intervals, missed commitments, escalation performance, and service quality.
• Establish and monitor operational metrics such as average installation interval, on-time delivery percentage, jeopardy rate, backlog, aging orders, and carrier SLA performance.
• Develop and maintain provisioning processes, standards, workflow documentation, escalation procedures, and reporting.
• Support network migrations, site openings/closures, carrier transitions, technology upgrades, and large-scale circuit deployment programs.
• Review recurring telecom costs and work with procurement/vendor-management teams to identify billing discrepancies, unnecessary services, and opportunities for cost reduction.
• Ensure disconnected or replaced circuits are properly terminated with carriers to avoid continued billing.

Minimum Qualifications

• 5+ years of experience in telecommunications, network provisioning, carrier management, network operations, or related fields.
• 2+ years of leadership or team-management experience.
• Strong understanding of WAN and telecommunications technologies.
• Experience working directly with major carriers, ISPs, LECs/CLECs, and telecommunications vendors.
• Demonstrated experience managing multiple concurrent circuit installations and carrier escalations.
• Working knowledge of Ethernet, IP networking, routing, fiber optics, carrier transport, and telecommunications infrastructure.
• Strong organizational, analytical, problem-solving, and vendor-management skills.
• Ability to manage high-volume provisioning activity across multiple locations and projects.

Preferred Qualifications

• 10+ years of experience in telecommunications, network provisioning, carrier management, network operations, or related fields.
• 5+ years of leadership or team-management experience.
• Experience with major providers such as AT&T, Verizon, Lumen, Comcast, Spectrum Enterprise, Zayo, Crown Castle, Cogent, GTT, Windstream, or similar carriers.
• Experience with telecom inventory/provisioning platforms, ticketing systems, and workflow tools.
• Familiarity with ServiceNow, carrier portals, or network inventory systems.
• CCNA, ITIL, PMP, or telecommunications-related certifications.
• Experience supporting large enterprise, data-center, cloud, or multi-site network environments.
• Strong written and verbal communication skills.