Seasonal Marketplace Customer Service Specialist

Company and Vision

PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.

The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit www.planetart.com to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Overview

The Seasonal Marketplace Customer Service Specialist supports customers and orders across marketplace platforms such as Amazon and Etsy. This role is responsible for providing timely, helpful service while ensuring personalized orders are reviewed accurately and processed efficiently.

What You’ll Do

Key Responsibilities

• Respond to customer messages and inquiries through Amazon, Etsy, and other marketplace platforms
• Review personalization details for accuracy before orders move into production
• Assist customers with order questions, changes, and service-related issues
• Process replacement orders, credits, and other resolutions when needed
• Monitor orders and help resolve issues that could impact the customer experience
• Provide friendly, professional communication and ensure customers have a great experience
• Work closely with internal teams to resolve order or production issues quickly
• Overall Goal: Deliver an excellent customer experience while ensuring marketplace orders are accurate, released on time, and handled efficiently throughout the busy holiday season.

Requirements

What You Should Have

Skills, Qualifications, and Requirements

High School Diploma or equivalent preferred

High attention to detail and accuracy.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Proficiency in order processing software, data entry systems, and Microsoft Office (especially Excel).

What You Can Expect

• Working Conditions
• Work is performed in a fast-paced warehouse environment with exposure to heavy machinery, dust, fluctuating temperatures and moderate noise levels
• Position involves working around machinery with moving parts
• The position may require alternating shifts, depending on volume
• Position requires regular lifting of up to 50 pounds with or without assistance
• Position requires movement of items from machinery to other locations
• Position requires regular handling of materials, packaging, lifting, pulling, pushing, bending
• Frequent sustained walking and /or standing for prolonged periods of time

During the holiday seasons, time off is limited.