Field Service Support Representative (Hybrid)

Work Flexibility: Hybrid

Schedule:

Monday to Friday 10:30am - 7pm EST shift

Overtime based on business needs

This is a hybrid role requiring two days per week in the office.

What You will do:

• Provide phone-based technical support to Sales, Field Service, and healthcare professionals, responding promptly, accurately, and professionally.
• Build strong relationships with internal and external customers to deliver an exceptional customer experience.
• Manage and document customer inquiries, complaints, transactions, and resolutions accurately and thoroughly.
• Process requests in accordance with established procedures, standard operating practices, and quality requirements.
• Partner with Accounts Receivable to address invoice disputes, discrepancies, and product-related charges.
• Maintain accurate inventory records within the ERP system through proper billing and replenishment processes.
• Prepare reports by collecting and analyzing customer information, while identifying opportunities to improve service levels and internal processes.
• Support quality initiatives, participate in Tier meetings as needed, and provide additional coverage outside standard hours based on business needs.

What you need:

Required Qualifications:

High School Diploma or equivalent.

2+ years experience in customer service environment or equivalent.

Basic computer skills.

Preferred Qualifications:

• Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively.
• Strong analytical, problem‑solving, and independent decision‑making skills with a high level of execution and service orientation.
• Exceptional organization, attention to detail, and multitasking ability, including effective prioritization and follow‑through.
• $21.58 - $29.20 USD Hourly
• Travel Percentage: 10%
• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.