UX Writer, Intakes & Clinical Workflows

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a UX Writer, Intakes & Clinical Workflows to help create clear, accurate, and intuitive language throughout Bask Health's patient intake and healthcare-related software experiences.

Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient questionnaires, clinical workflows, pharmacy operations, and commerce tools.

As a UX Writer, you'll help patients and authorized platform users understand the information they need to provide, the steps they need to complete, and what to expect as they move through important healthcare-related workflows.

This is a hands-on product writing role focused on the language people encounter while completing intake questionnaires, navigating clinical processes, and interacting with forms that may contain sensitive or specialized information.

You'll write question labels, response options, instructions, helper text, validation messages, confirmation screens, and other interface content that makes complicated workflows easier to follow.

A major focus of this position will be patient intake questionnaires. You'll work on content for multi-step forms, conditional questions, required fields, and instructions that help patients provide information accurately.

You'll also support content within clinical and pharmacy-related workflows, collaborating with appropriate subject matter experts to ensure language reflects approved processes and terminology.

Unlike a general UX writing role, this position requires particular attention to precision. Small differences in wording can affect how users interpret a question, understand an instruction, or complete a workflow.

You'll work closely with product designers, product managers, engineers, content designers, and operational stakeholders to ensure interface language is integrated into the product development process.

You'll review prototypes, identify unclear or inconsistent language, and recommend improvements that make workflows easier to understand without changing the intended meaning of approved clinical content.

You'll also help maintain consistent terminology across questionnaires, patient experiences, and related administrative tools.

Because Bask operates in healthcare-related environments, you'll need to approach privacy, patient comprehension, and clinical boundaries carefully. You'll work with authorized reviewers when content involves medical terminology, treatment-related information, consent, or other sensitive subjects.

You'll use usability feedback, research findings, and product observations to identify where confusing language contributes to errors, incomplete forms, or unnecessary support requests.

We're looking for someone who enjoys making complicated information easier to understand, has exceptional attention to detail, and can write concise, practical content for sensitive digital workflows.

What You'll Do

• Write clear, accurate, and accessible UX content for patient intake questionnaires.
• Develop question labels, instructions, helper text, and response options for digital forms.
• Improve language throughout multi-step patient intake experiences.
• Write content for conditional questions and branching questionnaire flows.
• Create clear instructions for required fields and information requests.
• Develop validation messages that help users correct incomplete or invalid responses.
• Write error messages and recovery guidance for interrupted workflows.
• Create confirmation messages and next-step instructions following questionnaire submission.
• Help users understand the difference between submitting information and receiving subsequent clinical review.
• Collaborate with product designers to improve the clarity of complex forms.
• Review questionnaire prototypes to identify confusing or ambiguous wording.
• Support content for approved clinical and pharmacy-related workflows.
• Work with appropriate subject matter experts to validate specialized terminology.
• Maintain consistent language across related questions and workflow steps.
• Develop reusable writing patterns for common questionnaire interactions.
• Contribute to UX writing standards and content guidelines.
• Apply plain-language principles to patient-facing instructions.
• Support accessible content for users with different reading and comprehension needs.
• Work with product managers to understand content requirements and workflow objectives.
• Collaborate with engineers to ensure interface copy is implemented accurately.
• Review how content behaves within conditional and dynamically generated forms.
• Partner with UX researchers to evaluate question comprehension and task completion.
• Incorporate usability feedback into writing improvements.
• Identify wording that may unintentionally influence or confuse user responses.
• Support consistent terminology across configurable merchant questionnaires.
• Document writing decisions and terminology recommendations.
• Participate in design reviews and content quality checks before release.
• Own assigned UX writing projects from initial requirements through implementation and iteration.

Requirements

• 3+ years of professional experience in UX writing, content design, product writing, or a closely related field.
• Portfolio or writing samples demonstrating UX writing for digital products.
• Excellent writing, editing, and proofreading skills.
• Experience writing content for web or mobile applications.
• Strong understanding of user-centered writing principles.
• Ability to simplify complicated information while preserving accuracy.
• Experience writing form labels, instructions, helper text, and validation messages.
• Familiarity with multi-step forms and complex digital workflows.
• Understanding of plain-language communication principles.
• Strong attention to terminology, consistency, and precise wording.
• Experience collaborating with product designers and product managers.
• Ability to work effectively with software engineers during implementation.
• Familiarity with Figma or comparable collaborative design tools.
• Understanding of accessibility and inclusive writing practices.
• Experience maintaining consistent language across product experiences.
• Familiarity with UX writing guidelines or content design systems.
• Ability to review interfaces and identify ambiguous or confusing content.
• Experience incorporating usability feedback into writing improvements.
• Familiarity with user research and comprehension testing concepts.
• Ability to communicate writing recommendations clearly.
• Experience working with subject matter experts to validate specialized information.
• Strong organizational skills and ability to manage multiple assignments.
• Ability to balance user comprehension, product requirements, and technical constraints.
• Experience working in cross-functional product development teams.
• Ability to independently deliver accurate, high-quality UX writing.
• Nice to Have
• Experience writing UX content for healthcare or telehealth products.
• Familiarity with patient intake questionnaires and medical forms.
• Experience writing for clinical or pharmacy-related applications.
• Understanding of healthcare terminology and patient communication needs.
• Familiarity with health literacy and plain-language healthcare writing.
• Experience working with clinicians, pharmacists, or healthcare operations teams.
• Understanding of HIPAA and healthcare-related privacy considerations.
• Experience writing for sensitive or high-stakes digital interactions.
• Familiarity with consent-related interfaces and required acknowledgments.
• Experience writing content for conditional questionnaires or branching workflows.
• Understanding of questionnaire design and neutral question wording.
• Experience supporting configurable or white-label SaaS platforms.
• Familiarity with patient onboarding and eligibility-related workflows.
• Experience contributing to terminology libraries or content style guides.
• Understanding of WCAG accessibility guidelines.
• Experience collaborating with researchers on comprehension testing.
• Familiarity with structured content models and reusable interface strings.
• Experience writing for complex administrative software.
• Understanding of responsible AI communication in healthcare-related products.
• Experience working in fast-moving, cross-functional product teams.