- Employment
- full time
Employer Job Description
From OneTouch Direct's posting. “We” and “our” refer to the employer.
Call Center Customer Service Representative
Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.
As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.
KEY RESPONSIBILITIES:
- Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries.
- Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively.
- Document customer interactions and maintain accurate records to ensure continuity of service.
- Educate customers about services and promotions to enhance their experience.
- Collaborate with team members to improve overall service delivery and customer satisfaction.
Requirements
- Strong verbal communication and interpersonal skills.
- A customer-focused mindset and passion for helping others.
- Ability to work in a fast-paced environment while handling multiple tasks.
- Proficiency in computer applications and systems.
- Previous experience in customer service or call center preferred but not required.
- High School Diploma or equivalent is required.
Benefits
- Full-Time Hours: 40 hours per week schedule
- GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
- 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! ·
- Supportive Environment: Classroom training, plus ongoing support for your success!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
Benefits: Health Care Plan (Medical, Dental & Vision)
- Culture: Diverse, welcoming culture with Employee Resource Groups
- Referrals: Refer a friend and earn up to $2,000 per person!
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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