Technical Program Manager

Overview

Cloud Operations + Innovation (CO+I) is the organization that builds, operates, and continuously evolves the infrastructure behind the Microsoft Cloud, powering services used by more than 95% of Fortune 500 companies. CO+I is responsible for the full datacenter lifecycle from global planning and site acquisition through design, construction, deployment, operations, and eventual decommissioning, spanning 400+ datacenters across more than 70 Azure regions and connected by one of the world's largest global networks.

The CO+I AI Delivery organization is responsible for enabling the next generation of hyperscale AI capacity. The team works across engineering, datacenter planning, deployment, operations, supply chain, and product organizations to translate rapidly evolving AI technologies into scalable, production-ready infrastructure solutions delivered around the world.

We are seeking a Senior Technical Program Manager, AI Inferencing Automation & Tooling to transform how we plan and deploy AI inferencing capacity at global scale. You will own our automation and tooling roadmap and lead the strategy to connect data across CO+I and partner organizations into a trusted, shared foundation. You will find where automation and AI can eliminate manual work and streamline handoffs, giving our program managers the data and tools they need to rapidly scale Microsoft's global AI fleet.

This role calls for a technically fluent program leader who understands datacenter infrastructure and is energized by turning complexity into simple, scalable solutions. You won't design the tools yourself, but you'll know our data and processes well enough to ask precise questions, challenge assumptions, and hold your own in technical discussions with engineering partners.

You can see past individual requests to the underlying problem, make clear tradeoffs when everything feels urgent, and bring diverse stakeholders together around a shared vision.

Responsibilities

• Own the AI Inferencing portfolio automation and tooling roadmap, including the vision, priorities, and sequencing for new tools, features, and AI-enabled capabilities.
• Assess current processes, tools, and workflows to find gaps, manual effort, handoffs, and chances to apply automation or AI.
• Build and drive a strategy to connect data across CO+I and partner organizations so we have a single source of truth, fewer reconciliation steps, and better decision-making.
• Own intake and prioritization of new tool and feature requests. Use clear criteria to keep engineering resources focused on the projects with the highest business impact.
• Define business and functional requirements, user stories, and success metrics, and turn operational needs into clear, actionable specifications for engineering partners.
• Define user interface and user experience requirements so tools are intuitive, efficient, and adopted by the people who use them.
• Plan and manage user acceptance testing. Coordinate test teams, set acceptance criteria, triage issues, and confirm release readiness.
• Partner with engineering, data, planning, deployment, and operations teams to align on data definitions, system integrations, and dependencies.
• Drive adoption and change management for new tools and processes, including communications, training, and feedback loops.
• Measure and report the impact of automation and tooling investments, such as time saved, data quality, cycle-time reduction, and user adoption, to leadership audiences.
• Simplify complex technical and data topics into clear recommendations and tradeoffs that support leadership decisions.

Qualifications

• Required Qualifications: Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
• Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• 4+ years of experience in Technical Program Management, Product Management, Datacenter Operations, Engineering, Business Systems, Data/Analytics, or related disciplines.
• Experience identifying process inefficiencies and driving automation, digital transformation, or workflow redesign initiatives.
• Experience defining user requirements for new tools or features.
• Demonstrated ability to influence outcomes and drive alignment across organizations without direct authority.
• Strong written and verbal communication skills, including experience presenting to leadership audiences.
• Experience with hyperscale cloud infrastructure, AI infrastructure, datacenter delivery, or large-scale technology deployment programs.
• Experience owning a product or automation roadmap, including requirements definition, backlog management, and prioritization across competing stakeholder requests.
• Knowledge of datacenter infrastructure, including space, power, and cooling systems.
• Experience in data science, data engineering, analytics, or business intelligence, such as SQL, Power BI, data modeling, or pipeline concepts.
• Experience leading change management and driving tool adoption across large, distributed user communities.
• Passion for removing manual work and building scalable, data-driven ways of working
• #COICareers | #EPCCareers | #DCDCareers

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.