Inside Sales Representative

At Hydraquip, we hire people with technical aptitude who are interested in customer facing work to start in inside sales to learn about our products, customer applications and become fluid power certified.

The Inside Sales Representative is an important role for managing some of Hydraquip Electric Systems’ largest accounts in cooperation with outside sales representatives, purchasing and warehouse personnel. This position has responsibilities for order entry, communications with purchasing/engineering/management at assigned customers, general customer service via phone & email and general support for order and delivery management.

Specific responsibilities include:

• Manage communication with customers via phone & email.
• Develop deep knowledge of electric systems products and applications and the manufacturer partners behind them.
• Sell products and value-added solutions to new and existing customers through incoming calls and email inquiries.
• Own quotes, order entry, order updates, expediting, and product issues/returns for assigned customers.
• Communicate with internal teams and vendors to understand and respond to delivery needs.
• Manage customers’ questions, orders, and deliveries in partnership with outside sales.
• Uncover opportunities for outside sales, from potential new customers and current customers.
• Support and participate in the organization’s continual improvement program to conform to ISO 9001.
• Other duties as assigned.

Requirements

• EDUCATION AND TRAINING
• Bachelor’s degree or higher in Industrial Distribution, Mechanical or Electrical Engineering preferred.
• Certified Fluid Power Hydraulic Specialist preferred.
• Other technical certifications or degrees may be considered.
• Experience as described below may be accepted in lieu of education.
• EXPERIENCE
• Recent college graduates encouraged to apply.
• Up to two (2) years of experience in sales, customer service, or technical fields (internship experience a plus)
• Previous hands-on mechanical experience strongly preferred.
• Education as described above may be accepted in lieu of experience.
• KNOWLEDGE AND SKILLS
• Laser customer focus to add value to customers, exceed expectations and deliver promised results to clients.
• Act with integrity to make decisions in the best interest of the company, taking time to consider the “right thing to do” and treating coworkers others with respect.
• Ability to prioritize multiple projects and deadlines.
• Strong communication skills with internal and external stakeholders.
• Technical aptitude to learn about fluid power/electrical applications and products.
• Selling skills, including ability to uncover opportunities, determine ways to provide value to customers and overcome obstacles to upsell/cross sell/win new business.
• Detail oriented to manage customer projects, deadlines and shipments.