Medical Assistant (San Antonio)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas.

Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

THA's Kind Clinic Medical Assistant supports the delivery of high-quality patient care during clinic operating hours and reports to the Clinic Administrator. This position is based at Kind Clinic San Antonio.

Core Functions

Room and prepare patients for clinic visits; clean and stock exam rooms according to established standards; Obtain and accurately document patient medical histories, including allergies and relevant family, social, and surgical history; Obtain and document vital signs; recognize and promptly report findings that require clinician review; Perform phlebotomy and laboratory specimen collection, labeling, processing, and routing after required competency validation; Dispense medications and provide STI treatments, including injections, in

accordance with clinician direction, approved protocols, and existing SDOs; Verify orders, patient identifiers, labels, and specimen requirements before processing; correct or escalate discrepancies; Communicate appropriately with laboratories, clinicians, patients, and other team members to support timely care; Complete accurate, timely documentation in the medical record and required operational systems; Monitor supplies, support inventory counts, and verify receipt and storage in accordance with policy; Apply infection-prevention

measures, standard precautions, and safety procedures during all clinic activities; Provide respectful, culturally responsive, and patient-centered service to diverse communities; Complete and maintain required clinical competencies, certifications, and assigned training; Protect confidentiality and comply with HIPAA, privacy, ethical, and organizational requirements; Participate in staff planning, in-service education, quality-improvement activities, and other duties as assigned; and, Performs related duties and fulfills

responsibilities as required.

Key Performance Indicators

The following indicators reflect satisfactory performance in this role:

1. Maintains all required Tier I competency validations, certifications, and assigned training by established deadlines.

2.Meets department standards in clinical-skills, documentation, specimen-handling, medication, and infection-prevention reviews.

3.Completes assigned workflows reliably, provides respectful patient service, and promptly escalates safety or accuracy concerns.

Requirements

• Education
• High school diploma, GED, or equivalent certification required.
• Licensure and Certification
• Basic Life Support (BLS) for Providers certification required prior to the first day of employment.
• Required Experience
• Six (6) months of work experience in healthcare, customer service, or another related industry.

Preferred Qualifications

• One (1) year of direct patient care experience, accredited Medical Assistant training, or formal military medical-services training.
• Bilingual fluency in English and Spanish, including medical terminology.
• Working knowledge of infection control and universal precautions.
• Familiarity with CLIA-waived laboratory testing.
• Work or volunteer experience supporting marginalized communities, including LGBTQIA+ communities and communities of color.
• Additional Requirements – Bi-lingual (English/Spanish) a plus.
• Knowledge Skills and Abilities
• · Use required computer systems, electronic health records system, and standard office applications accurately; · Ability to maintain confidentiality under the Health Insurance Portability and Accountability Act (HIPAA) standards; · Ability to exercise a high degree of diplomacy and tact; ability to successfully manage conflict and negotiate “win-win” solutions; · Excellent customer service and well- developed interpersonal communication skills, including verbal and written communication skills in English; · Cultural sensitivity and demonstrated ability to effectively interact with persons of diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis, or those resistant to, or negative toward, healthcare or social service organizations; · Ability to apply time management practices to prioritize, schedule, and complete work effectively to comply with mandated policies and deadlines; · Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities while maintaining accuracy and patient safety; · Ability to work well under pressure independently and with teams; ability to work productively with other departments, employees, and external organizations; · Recognize issues outside assigned scope and promptly escalate them to the appropriate clinician or leader; · Address routine conflict professionally and seek support when resolution is outside assigned authority; · Accept feedback, complete assigned learning, and apply new skills in practice; and, · Available to work 40 hours a week assigned schedule, with flexibility to work some evenings and weekends, dependent on clinic needs and/or schedule.
• Physical Requirements/Environmental Conditions

This position may require moving between work areas; standing, walking, bending, reaching, and using hands to perform assigned tasks. The employee may handle, carry, or move supplies, equipment, or tools relevant to the role. Work may occur in patient care or other clinical areas. The employee must follow applicable safety and infection control procedures and use required protective equipment. Essential job functions may be performed with or without reasonable accommodation.

Direct patient care, specimen handling, exposure to blood or other potentially infectious materials, use of maintenance tools, or work outdoors or in areas with varying temperatures. A lifting weight should be added only when a specific task and its actual weight and frequency have been confirmed.