Housekeeping Supervisor

• Job Title: Housekeeping Supervisor
• Department: Housekeeping
• Reports To: HousekeepingManager
• FLSA Status: Non-Exempt

SUMMARY:

The Housekeeping Supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies.

RESPONSIBILITIES:

• · Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
• · Providing training to the housekeeping staff.
• · Oversee staff daily.
• · Check rooms and common areas, including stairways and lounge areas, for cleanliness.
• · Schedule shifts and arrange for replacements in cases of absence.
• · Motivate team members and resolve any issues that occur on the job.
• · Investigating and addressing complaints regarding poor housekeeping service.
• · Respond to customer complaints and special requests.
• · Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves.
• · Participate in large cleaning projects as required.
• · Inform management of any equipment or furniture in need of repair.
• · Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
• · Ensure compliance with safety and sanitation policies in all areas.
• · Able to open and close the house when needed.
• · Able to cover Room attendant/ houseman callouts if needed.
• · Perform any other duties requested by Management.

Requirements

QUALIFICATIONS:

• · Minimum 2 years of experience as a Housekeeping Supervisor in a Hotel or similar role.
• · Proficient in all Microsoft Office applications.
• · Hands-on experience with cleaning and maintenance tasks for large organizations.
• · Ability to use industrial cleaning equipment and products.
• · Knowledge of various cleaning chemicals and supplies.
• · Excellent organizational and team management skills.
• · Stamina to handle the physical demands of the job.
• · Flexibility to work various shifts, including evenings, weekends, and holidays.
• · Excellent communication and organizational skills.
• · Strong interpersonal and problem-solving abilities.
• EDUCATION: · High School degree, GED or Equivalent.
• LANGUAGE SKILLS: Excellent verbal and written communication skills in English and Spanish (preferred).
• REASONING ABILITY: Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.