Operations Manager

Come Run Your Own Branch

Apex Pros started in March 2021 with three vans and a simple idea: do the job right, treat every customer like family, and take care of the people doing the work. Today, we have over 180 trucks on the road across Columbus and Dayton and more than 12,000 Google reviews from customers who trust us in their homes. And we are still growing.

Dayton is seeing great growth, and we are ready for a great leader to step in and help take us to the next level. You'll run the HVAC, plumbing, and electrical service departments with real authority to make decisions and a company behind you that's building something big. If you've been waiting for the chance to run your own show and get rewarded for it, this is it.

What You'll Be Doing

• You'll be the person Dayton looks to, Day to day, that means: Owning the branch P&L and the weekly scoreboard: revenue, average ticket, close rate, booking rate, callbacks, memberships and tech productivity
• Running a weekly meeting with your leads where you go over the numbers, figure out what's off and fix it
• Leading and coaching the team across the field, dispatch, the warehouse and the office
• Building a team people are proud to be part of and don't want to leave
• Hiring great people and developing your next leaders
• Handling performance issues fairly and directly
• Protecting our reputation. You'll keep reviews strong and personally step in when a customer needs you.
• Keeping scheduling, dispatch, trucks, inventory and purchasing running smooth
• Making sure every job is safe and done right
• Working side by side with our Columbus team and leadership to keep getting better

Requirements

• Who You Are
• You have at least 3 years of management experience in home services or another field service business. HVAC, plumbing or electrical is a big plus.
• You've moved the numbers before and you love talking about how you did it
• You are comfortable with a P&L and you like running a business by the scoreboard
• You lead from the front. Your team sees you in the shop and in the field, not just behind a desk.
• You know ServiceTitan or similar software (a plus, not a must)
• You have a strong work ethic and good character. We care a lot more about what you've done and how you treat people than where you went to school.

You have a valid driver's license and a clean driving record

What's In It for You

Competitive base salary plus a performance bonus. When Dayton wins, you win.

• Company vehicle and gas card
• Health, dental and vision insurance
• Paid time off and paid holidays
• The authority to actually run your branch
• A real path to grow with a company that's still expanding

Ready to Take the Reins?

Send us your resume along with a few lines about the best result you've ever gotten as a manager. Give us real numbers, before and after. If you're the right fit, we'll be in touch quickly.