Quality Supervisor

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION:

To Be the Advantage That Helps Our Customers Win.

OUR PURPOSE:

Creating packaging solutions for life’s essentials.

Job Requisition #:

036030 Quality Supervisor (Open)

Job Description:

The Quality Supervisor is responsible for leading quality assurance, quality control, and inventory-related activities at Greif’s Warminster steel drum plant. This role ensures that products and processes meet customer expectations, production standards, regulatory requirements, and applicable ISO standards.

The Quality Supervisor leads customer complaint investigations, corrective and preventive actions, internal and external audits, laboratory testing, inventory reconciliation, and continuous improvement initiatives. This position works closely with Operations, Engineering, Maintenance, Supply Chain, and plant leadership to strengthen quality performance, reduce risk, and promote a culture of accountability and continuous improvement.

The role also provides day-to-day leadership, coaching, and development for quality team members while ensuring that quality systems and documentation are consistently maintained.

Key Responsibilities

• Lead the implementation, maintenance, and continuous improvement of the plant’s quality management systems.
• Develop, document, and monitor quality assurance and quality control procedures for steel drum manufacturing processes.
• Support compliance with ISO requirements, company standards, customer specifications, and applicable federal, state, and local regulations.
• Coordinate plant activities related to ISO certification, surveillance audits, recertification, and audit follow-up.
• Plan and conduct internal audits across plant departments and coordinate third-party and customer audits.
• Investigate customer complaints and product-quality concerns using structured root-cause analysis.
• Define corrective and preventive actions, assign ownership, monitor completion, and verify effectiveness.
• Partner with Operations and other departments to identify process risks, prevent recurrence, and improve product consistency.
• Review quality data, trends, inspection results, and production performance to identify opportunities for improvement.
• Support the implementation and continuous improvement of Greif’s production system and lean manufacturing practices.
• Coordinate laboratory testing and analysis as needed, ensuring accurate results, equipment control, and proper documentation.
• Ensure testing equipment, inspection tools, and quality records are properly maintained, calibrated, and controlled.
• Review monthly customer inventory reports and reconcile variances between Greif and customer systems.
• Coordinate and administer physical inventory activities, ensuring accurate counts, documentation, and variance resolution.
• Communicate quality goals, performance expectations, and improvement priorities to the quality team and broader plant organization.
• Lead, train, coach, and develop quality team members to support strong performance and colleague engagement.
• Participate in staffing decisions, performance reviews, development planning, and other people-leadership activities.
• Promote safe work practices, environmental responsibility, regulatory compliance, and adherence to Greif policies.
• Prepare quality reports and present performance updates, audit findings, customer concerns, and corrective-action progress to plant leadership.
• Perform other duties as assigned.
• Education and Experience
• Bachelor’s degree in Quality, Engineering, Manufacturing, Science, or a related field preferred; equivalent relevant experience may be considered.
• Typically, 2–4 years of experience in quality assurance or quality control within a high-volume manufacturing environment.
• Previous experience leading, training, coaching, or supervising colleagues.
• Experience with customer complaint resolution, root-cause analysis, corrective actions, and internal audits.
• Experience in steel, metal forming, industrial packaging, or a similar manufacturing environment is preferred.
• Experience supporting ISO certification and external audits is preferred.
• Knowledge and Skills
• Strong knowledge of quality assurance and quality control principles in a manufacturing environment.
• Working knowledge of ISO 9000 quality management standards and audit practices.
• Understanding of root-cause analysis methods, corrective and preventive actions, and continuous improvement tools.
• Ability to interpret quality data, identify trends, and develop effective action plans.
• Experience using inspection tools, testing equipment, laboratory methods, and quality documentation systems.
• Strong organizational, planning, project management, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced plant environment.
• Effective written, verbal, and presentation skills.
• Ability to collaborate with colleagues across Operations, Engineering, Maintenance, Supply Chain, and plant leadership.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Quality, engineering, Six Sigma, or other relevant professional certifications are a plus.
• Knowledge of applicable federal, state, and local quality, safety, and environmental regulations is preferred.
• Work Environment

This position is based at Greif’s Warminster, Pennsylvania steel drum manufacturing facility and requires regular interaction with production operations, quality personnel, plant leadership, and other functional teams. The role may require time in a manufacturing environment, including the use of required personal protective equipment and compliance with all site safety procedures.

At Greif , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.