Medical Assistant : Hoag Clinic Resource Pool

Primary Duties and Responsibilities

The Medical Assistant (MA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients and physicians. The MA will assist with the non-clinical tasks required to ensure smooth patient access and flow. The non-clinical responsibilities include pre-authorization processes and acting as a liaison between providers and patients.

The MA will work collaboratively with staff to ensure all proper records are received and all appropriate testing is completed prior to appointment or surgery date. The MA will provide updates to staff and patients on timing and status for all above tasks that could impact the patient’s health and/or testing and treatment options. Ensures even patient flow and continuous communication within Hoag and referring physician offices.

This includes but is not limited to the following tasks:

• Scheduling patients (including follow-up office visits, imaging, and lab work)
• Preparation of appropriate chart elements
• Checking vital signs
• Rooming patients
• Assisting with procedures

May be required to start at a different location throughout the workweek or travel to multiple sites.

Oncology and Specialty Clinics: Follows clinic guidelines for handling instruments and equipment utilized in clinic procedures.

Qualifications

• Education and Experience
• Required: High school graduate or equivalent GED, Graduate of Medical Assistant program OR one year previous medical back-office experience, preferably within an acute healthcare system environment.
• Basic keyboarding skills and knowledge of Microsoft Office Suite, including Outlook, Word and Excel
• Basic knowledge of medical terminology
• Preferred: Associate or Bachelors’ degree in healthcare-related field
• Minimum one (1) year previous medical back-office experience, preferably within an acute healthcare system environment
• Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’
• Qualified bilingual or multilingual candidates
• License Required: N/A
• License Preferred: N/A
• Certifications Required: Current BLS (AHA) Certification
• Pain Management Center: National Certified Phlebotomy Technician (NCPT) or California specific CPT I
• Certifications Preferred: Medical Assistant Certification
• CPR certification
• Current Limited Phlebotomy Certification