Terrain Design Services Artisan

Location

This position is located at 138 Lancaster Ave, Devon, Pennsylvania, 19333 United States

Role Summary

The Terrain Design Services Artisan brings an eye for art, style, and color to create floral, container, and garden designs. In collaboration with the Design Manager and design leadership, the Artisan executes in-store DBT projects, wedding and floral designs, and projects in private residential and other off-site settings. They uphold terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customer.

Role Responsibilities

Customer Experience

Exceeds customer expectations by building genuine, lasting relationships through personalized attention and prompt communication about project inquiries; upholds terrain’s aesthetic and service standards in-store and off-site.

Under the guidance of the Design Leadership team, partners with clients to create cohesive environments through floral and container installations, displays, and garden design projects that reflect their personal style.

Shares product knowledge, new arrivals, floral, home and garden trends; translates customer needs and trends in art, style, color, and design into brand-appropriate designs.

Promotes terrain’s unique events to drive customer engagement and participation.

Uses systems and applications to deliver efficient customer interactions and a seamless shopping experience.

Teamwork + Communication

Takes initiative and works productively independently and with the team to achieve collaborative design goals; actively participates in daily meetings and shares relevant project information and a passion for plants, horticulture, floral design, and garden style.

Builds productive partnerships with store and design teams, supports strong communication and teamwork, and remains open and responsive to feedback.

Demonstrates adaptability by adjusting project and display priorities and working through problems as needs change.

Visual + Business Operations

Understands terrain’s aesthetic and applies design principles to execute floral, container, and garden projects with a high level of craftsmanship; partners with design leadership to create compelling merchandise displays and installations.

Understands the impact of seasonal business; prioritizes projects and monitors progress against timelines while staying within client budgets.

Collaborates with nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains clean, organized workspaces and back-of-house display areas.

Leads an area of specialty, sharing elevated knowledge with customers and associates in a meaningful and engaging way.

Adheres to store safety standards, maintains inventory accuracy, reduces product loss, and upholds company policies and procedures to support store profitability.

Role Qualifications

Experience in customer service.

Experience in horticulture, floral design, and container design.

Art and design background.

Basic knowledge of hand tools, wire usage, and glue guns.

Ability to lift/push/pull in excess of 50 lbs.

Willingness and ability to work outside in all weather conditions.

Ability to work flexible hours, including nights, weekends, and holidays, to meet the needs of the store, wedding and event business, and off-site design projects.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $16.00/Hr.

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as

established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Responsibilities

• Customer Experience
• Exceeds customer expectations by building genuine, lasting relationships through personalized attention and prompt communication about project inquiries; upholds terrain’s aesthetic and service standards in-store and off-site.
• Under the guidance of the Design Leadership team, partners with clients to create cohesive environments through floral and container installations, displays, and garden design projects that reflect their personal style.
• Shares product knowledge, new arrivals, floral, home and garden trends; translates customer needs and trends in art, style, color, and design into brand-appropriate designs.
• Promotes terrain’s unique events to drive customer engagement and participation.
• Uses systems and applications to deliver efficient customer interactions and a seamless shopping experience.
• Teamwork + Communication
• Takes initiative and works productively independently and with the team to achieve collaborative design goals; actively participates in daily meetings and shares relevant project information and a passion for plants, horticulture, floral design, and garden style.
• Builds productive partnerships with store and design teams, supports strong communication and teamwork, and remains open and responsive to feedback.
• Demonstrates adaptability by adjusting project and display priorities and working through problems as needs change.
• Visual + Business Operations
• Understands terrain’s aesthetic and applies design principles to execute floral, container, and garden projects with a high level of craftsmanship; partners with design leadership to create compelling merchandise displays and installations.
• Understands the impact of seasonal business; prioritizes projects and monitors progress against timelines while staying within client budgets.
• Collaborates with nursery, event, and operations teams to ensure proper care and restocking of plant displays; maintains clean, organized workspaces and back-of-house display areas.
• Leads an area of specialty, sharing elevated knowledge with customers and associates in a meaningful and engaging way.
• Adheres to store safety standards, maintains inventory accuracy, reduces product loss, and upholds company policies and procedures to support store profitability.

Qualifications

• Experience in customer service.
• Experience in horticulture, floral design, and container design.
• Art and design background.
• Basic knowledge of hand tools, wire usage, and glue guns.
• Ability to lift/push/pull in excess of 50 lbs.
• Willingness and ability to work outside in all weather conditions.
• Ability to work flexible hours, including nights, weekends, and holidays, to meet the needs of the store, wedding and event business, and off-site design projects.