Customer Service Coordinator

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more

about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture.

Learn more

about our benefits.

Responsibilities

• Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.
• Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
• Foster and maintain close working relationship with Sales Field Partners
• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
• Collaborate and assist with specific teams to ensure efficient quote and order processing
• Resolves problems by applying established policies, procedures, and tactics.
• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
• Provide 1-800 phone support to customers
• Available for Month-End support to action all outstanding customer requests

Qualifications

• Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
• Requires excellent verbal and written communication skills
• Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred
• Demonstrates a “continuous improvement” mindset
• Thrives in a fast-paced environment
• Proven ability to balance a multitude of high priority assignments
• Regular onsite attendance required as an essential function of this position
• Pay Range: USD $43,800.00 - USD $73,000.00 Year
• Careers Privacy Statement
• ***Keysight is an Equal Opportunity Employer.***

Responsibilities

• Entry level position responsible for interfacing with customers, logistics, manufacturing and/or Sales Field Partners to handle the End-to-End process of pre-sales and/or post-sales account management functions.
• Responds to and /or aids Keysight internal and external customers that may include product/service order fulfillment processes, end-to-end order management, repair /calibration requests, product changes or returns, contract issues/administration, lease administration
• Foster and maintain close working relationship with Sales Field Partners
• Partner with accounts receivable/collections to resolve invoicing requirements and/or disputes
• Collaborate and assist with specific teams to ensure efficient quote and order processing
• Resolves problems by applying established policies, procedures, and tactics.
• Proactively solves a broad range of customer service inquiries varying in scope and complexity; requires planning, judgment, critical thinking
• Provide 1-800 phone support to customers
• Available for Month-End support to action all outstanding customer requests

Qualifications

• Minimum of 2 years relevant direct customer service experience, or equivalent combination of education and experience
• Requires excellent verbal and written communication skills
• Confidently navigate a multitude of applications and tools: high proficiency in Microsoft Suite; Oracle and/or Salesforce experience preferred
• Demonstrates a “continuous improvement” mindset
• Thrives in a fast-paced environment
• Proven ability to balance a multitude of high priority assignments
• Regular onsite attendance required as an essential function of this position
• Pay Range: USD $43,800.00 - USD $73,000.00 Year
• Careers Privacy Statement
• ***Keysight is an Equal Opportunity Employer.***