Patient Service Representative - Mercy Clinic Sleep Medicine

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Patient Service Representative - Mercy Clinic Sleep Medicine - Southfork

Location: 12700 Southfork Rd, Suite 280 St. Louis, MO 63128

Schedule

: Monday - Friday, 40 hours/week, Day Shift

Qualifications:

• Education
• : High school diploma or equivalent.
• Experience
• : Customer service experience preferred

Responsibilities:

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalate as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned
• Skills, Knowledge and Abilities: Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient‑focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem‑solving and issue resolution skills
• Why You’ll Love Working Here
• Exceptional Benefits Starting Day One: Comprehensive Health Coverage
• – Medical, dental, and vision through United Healthcare
• Generous PTO
• – Up to 34 days annually
• , including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave
• – Supporting you and your growing family
• 401(k) with Employer Match
• – Invest in your future with confidence
• Tuition Reimbursement
• – Up to $2,000/year for continuing education
• Dependent Care FSA Contribution
• – $100/month for eligible participants
• Paid Volunteer Time
• – Give back to your community while on the clock
• Free Parking
• – Convenience that saves you time and money
• Career Growth Opportunities
• – Advance your skills and grow within Mercy
• Why Mercy?
• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
• Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
• keyword(s): Patient Service Representative
• PSR
• Service Rep
• Patient Service Rep
• Full Time
• Clinic
• Outpatient
• Day Shift
• Days