Infrastructure Operations Specialist

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

The Infrastructure Operations Specialist provides quality technical support to end users at the Hy-Vee Lomar Distribution Center (LDC) in Cumming, Iowa, with emphasis on friendliness, courtesy and customer service

KEY RESPONSIBILITIES

• Provides high-level support of computers, printers, handheld scanners, applications, network, mobile devices, and user accounts
• Maintains, analyzes, and repairs hardware/software/network technology throughout the distribution center, including the pick towers
• Analyzes, documents, and escalates calls as appropriate
• Perform overnight/weekend and on-call support when scheduled
• Perform onsite visits for installations and troubleshooting
• Identifies common problems and suggests solutions
• Reports to work when scheduled and on time
• Technical / Business Expertise
• Intellectually curious, strategic thinker who enjoys creative problem solving
• Must be able to perform arithmetic, algebraic, and geometric calculations
• Must be able to compose or edit original correspondence; follow technical manuals; evaluate technical data; interview to obtain basic information; and have increased contact with people.
• Must be able to physically perform light work: exerting up to 20 pounds of force occasionally,10 pounds of force frequently and a negligible amount of force constantly to move objects
• Visual requirements include clarity of vision at distance of less than 20 inches and up to 20 feet with or without correction, depth perception, and color vision
• Must be able to perform the following physical activities: Stooping, kneeling, reaching, standing, fingering, talking, and hearing
• Must be comfortable working in a variety of conditions - indoors/outdoors, refrigerated/ambient spaces when required.
• Demonstrable ability to correlate business functions to hardware and software needs
• Demonstrate an aptitude to learn technical components of software and infrastructure
• Proficient with issue tracking and workflow software
• Experience and Education
• High School diploma or equivalent
• One year or more of additional schooling with emphasis in computer technology/science is beneficial
• Similar support or practical experience with applications/systems in related field are highly beneficial
• Physical Requirements
• Visual requirements include clarity of vision at distance of  less than 20 inches and up to 20  feet with or without correction, depth perception, and color vision.
• Must be able to physically perform light work :exerting up to 20 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects
• Must be physically able to perform sedentary work: operating a computer, occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
• Must be able to walk for extended periods throughout the day and frequently climb stairs, including in the pick towers.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.
• Working Conditions
• The duties for this position are performed onsite at the Lomar Distribution Center (LDC) in Cumming, Iowa, full-time, with the opportunity to work remotely when needed. The role involves a lot of walking throughout the day and frequent stair climbing, including in the pick towers. Work takes place in a warehouse environment, including refrigerated and ambient spaces. There is weekly pressure to meet deadlines and handle multiple tasks in a day.
• Equipment Used to Perform Job
• Laptop and desktop computer, telephone, copier, Fax, printer, PC with Microsoft Office programs and other software relevant to specific position.
• Financial Responsibility
• None
• Contacts
• Has frequent contact with office personnel in other departments related to the position as well as occasional contact with users and customers.
• Confidentiality
• Has access to confidential information.
• Are you ready to smile, apply today.
• Employment is contingent upon the successful completion of a pre employment drug screen.