Office Manager

Our associates celebrate lives. We celebrate our associates.

Manages, delegates, and performs the overall administrative function of a funeral home, cemetery and or crematory operation. Manages and coordinates the activities of support staff to ensure the highest quality services and products are provided.

JOB RESPONSIBILITIES

Direct supervision of two or more full time employees

In accordance with company policies and procedures oversees processing of accounting support functions including: collections, billing, verifications and payments of invoices, petty cash

• Assigns processing orders and controls storage inventory
• Coordinates the completion and filing of various forms and reports; verifies accuracy
• Administers local HR processes as applicable
• Collaborates and supports all other departments within the business unit
• Reviews time cards and administers corporate payroll policies and procedures
• Facilitates vendor coordination and supervision
• Pulls monthly reports for key performance indicators
• Trains staff in processes and procedures
• Processes expense reports and tracks Capital Expenditure Authorizations
• Conducts Sarbanes Oxley (SOX) Audits
• Assists Associates in ensuring all documentation is SOX compliant
• Maintains vehicle records and licenses
• Updates General Price Lists and approves contracts as necessary

Manages Alarm Systems including codes, working order, etc.

Monitors document retention policies and disposes of expired documents in a secure manner

Prepares customer statements

Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations

Assures compliance with all company policies and procedures

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent

Completion of a diploma training program at a college or technical school preferred

Experience

• 5 years of administrative management experience with a strong customer service focus
• 3 years bookkeeping, general office, clerical accounting, and Accounts Payable experience
• MS Project management and database software experience or equivalent
• Knowledge, Skills and Abilities
• Ability to multi task and set priorities
• Ability to work flexible hours as needed
• Ability to work with minimal supervision
• Ability to display compassion and remain calm in stressful situations
• Working knowledge of office equipment including, calculators, copiers, printers, and fax machines
• Communication skills both orally and in writing
• Customer service skills
• Organizational and problem solving skills
• Understands confidential matters and documents