- Employment
- full time
Employer Job Description
From Marriott Vacations Worldwide's posting. “We” and “our” refer to the employer.
CRITICAL TASKS
Policies and Procedures
Maintains confidentiality of proprietary materials and information.
Protects the privacy and security of guests and coworkers.
Follows company and department policies and procedures.
Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
Performs other reasonable job duties as requested by Supervisors.
Guest Relations
Addresses customer needs in a professional, positive, and timely manner.
Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
Thank customers with genuine appreciation and provides a fond farewell.
Assists other associates to ensure proper coverage and prompt guest service.
Communication
Speaks to guests and co-workers using clear, appropriate and professional language.
Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
Communicates efficiently with others to effectively exchange information.
Working with Others
Supports all co-workers and treats them with dignity and respect.
Develops and maintains positive and productive working relationships with other associates and departments.
Partners with and assists others to promote an environment of teamwork and achieve common goals.
Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Documentation/Reporting
Enters and locates work-related information using computers and/or application systems.
Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
Computers/Software
Enters and retrieves information contained in computer databases and software to update records, files.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
- CRITICAL COMPETENCIES
- Analytical Skills
- Computer Skills
Learning
Interpersonal Skills
Team Work
Customer Service Orientation
Diversity Relations
Communications
Telephone/Email Etiquette Skills
English Language Proficiency
Communication
Writing
Listening
Applied Reading
Personal Attributes
Integrity
Dependability
Positive Demeanor
Initiative
Stress Tolerance
Adaptability/Flexibility
Organization
Detail Orientation
Multi-Tasking
- Time Management
- Planning and Organizing
- Computer Software
- Microsoft Office Suite
- PREFERRED QUALIFICATIONS
Education
- High school diploma/G.E.D. equivalent
- Related Work Experience
- At least 1 year of related work experience
- Supervisory Experience
- No supervisory experience is required
Employer application notice
Equal opportunity and accommodations
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
About this listing
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