Insurance Client Service Representative

Client Support Specialist – Insurance

FSA Insurance Agency · Troy, Michigan · Full-time, on-site

FSA Insurance Agency is hiring a Client Support Specialist to help clients with their insurance questions, policy updates, and quotes. You’ll work with both current and prospective clients, support our agents, and keep new business opportunities moving by making sure each client gets a timely follow-up.

What you’ll do

• Respond to client questions, research concerns, and follow through until each issue is resolved.
• Support existing clients with policy updates and other day-to-day service requests.
• Prepare home, auto, life, and health insurance quotes once licensed.
• Track new business opportunities and follow up on open quotes and client requests.
• Keep client records accurate and up to date, including conversations, policy changes, and next steps.
• Explain the agency’s insurance products and services in clear, straightforward language.

What we’re looking for

• Required: Prior customer service experience, including handling client questions, documenting requests accurately, and following through to resolution.
• Preferred: Experience servicing insurance policies, preparing quotes, or working with insurance carriers. Independent agency experience is a plus.
• Strong written and verbal communication skills.
• The ability to juggle multiple requests, prioritize your work, and keep track of details.
• Sound judgment and a willingness to take ownership of client concerns.
• Willingness to obtain Michigan Property & Casualty and Life & Health insurance licenses. FSA Insurance Agency covers the cost of obtaining these licenses.
• Sales experience is a plus. We welcome applicants who are new to insurance and interested in becoming licensed.
• Apply today if you enjoy helping people, staying organized, and seeing requests through from the first conversation to the resolution.