Customer Service Clerk- Argo

What You Will Do

• Develop and maintain professional relationships with co-workers, customers, carriers and other KM departments/ employees.
• Handle all required paperwork as defined in the Dispatch Operating Procedures to safely, accurately and efficiently execute customer tank truck orders in the KM and customer inventory systems.
• Actively participate in daily SQE meetings with assigned team
• Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
• Execute all procedures and customer requirements according to SOP
• Maintain proficiency and accuracy using the various customer and KM information systems
• Professional phone communications
• Schedule inbound and outbound delivery appointments with a variety of carriers
• Prep order packets for all customer inbound and outbound deliveries including placards, seals, MSDS, COA and product ID tags
• Satisfy customer requirements and special instructions
• Assist with managing truck activity in the terminal
• Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands
• Identify, report and correct safety and environmental concerns
• Perform job related special assignments as required including but not limited to: Audit time tracking to ensure accurate data entry
• Perform dual verification on all tank truck paperwork as needed
• Provide coverage support in the Dispatcher role as needed

What You Need

Education:

High school diploma or equivalent

Required Qualifications:

• 2-4 Years similar work experience
• DOT certification
• System oriented
• SAP, Microsoft Office

Team oriented

Professional

Display respect for customers, co-workers & management

Customer oriented

Reliable

Flexible

• Excellent communication skills
• Excellent organizational skills
• Excellent math skills
• Positive attitude
• Detailed oriented – must be able to work quickly, independently and accurately under pressure
• Able to provide consistent on time attendance
• Able to work various hours and overtime to meet the demands of the business
• Able to respond to inquiries outside normal shift hours
• Able to lift 25 pounds
• Able to adhere to professional business casual dress code

Pay Range

USD $25.00 - USD $28.00 /Hr.

Why Join Kinder Morgan

Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.

Kinder Morgan offers employees a comprehensive benefits package. Benefits offered for this position may include the following:  health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid

parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans.

Job level and pay commensurate with experience and skill set.

For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.

Responsibilities

• Develop and maintain professional relationships with co-workers, customers, carriers and other KM departments/ employees.
• Handle all required paperwork as defined in the Dispatch Operating Procedures to safely, accurately and efficiently execute customer tank truck orders in the KM and customer inventory systems.
• Actively participate in daily SQE meetings with assigned team
• Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
• Execute all procedures and customer requirements according to SOP
• Maintain proficiency and accuracy using the various customer and KM information systems
• Professional phone communications
• Schedule inbound and outbound delivery appointments with a variety of carriers
• Prep order packets for all customer inbound and outbound deliveries including placards, seals, MSDS, COA and product ID tags
• Satisfy customer requirements and special instructions
• Assist with managing truck activity in the terminal
• Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands
• Identify, report and correct safety and environmental concerns
• Perform job related special assignments as required including but not limited to: Audit time tracking to ensure accurate data entry
• Perform dual verification on all tank truck paperwork as needed
• Provide coverage support in the Dispatcher role as needed

Qualifications

• Education: High school diploma or equivalent
• Required Qualifications: 2-4 Years similar work experience
• DOT certification
• System oriented
• SAP, Microsoft Office
• Team oriented
• Professional
• Display respect for customers, co-workers & management
• Customer oriented
• Reliable
• Flexible
• Excellent communication skills
• Excellent organizational skills
• Excellent math skills
• Positive attitude
• Detailed oriented – must be able to work quickly, independently and accurately under pressure
• Able to provide consistent on time attendance
• Able to work various hours and overtime to meet the demands of the business
• Able to respond to inquiries outside normal shift hours
• Able to lift 25 pounds
• Able to adhere to professional business casual dress code