Digital Navigator and Distribution Associate (Our Journey) - ACC Member

Note: This is a full-time ACC AmeriCorps position with Our Journey.

About the American Connection Corps:

The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

ACC Members serve with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

About the Our Journey

Our Journey believes that our communities are stronger, safer and more complete when people returning after incarceration don't go back. Therefore, we exist to support people on their reentry journey and to raise awareness about the challenges they face.

Position Overview

Our Journey is seeking a dependable, detail-oriented AmeriCorps Member to support the organization’s approved kit distribution and digital navigation service activities. This hands-on service role supports the preparation and distribution of program kits for community participants, from organizing supplies and assembling packages to assisting with distribution, while ensuring each kit is complete, neatly presented, and handled with care.

The Member will also provide direct service by assisting participants with basic device use and supporting staff-led digital skills classes. All activities are performed under the guidance, supervision, and direction of program staff and are intended to supplement, not replace or displace, the work of paid staff or existing volunteers.

Key Responsibilities

• The ACC Member will: Kit Preparation: Assemble and package kits according to staff-approved instructions, checking that all required items are included to support the organization’s approved community service activities.
• Quality Checks: Inspect supplies and finished kits for missing items, damage, and packaging consistency, and report discrepancies to the designated staff member for resolution.
• Inventory Support: Organize materials, track supply levels, and notify the designated team member when items need replenishing. The Member does not authorize purchases or independently make inventory or budget decisions.
• Distribution: Prepare kits for staff-approved shipping, pickup, or local delivery, including labeling and organizing outgoing orders. Assist with distribution to program participants and community partners as assigned. Staff retain responsibility for distribution policies, recipient eligibility or selection, and final distribution decisions.
• Recordkeeping: Maintain accurate counts of kits assembled and distributed, along with basic inventory and fulfillment records, using established forms and procedures and under staff direction. The Member must follow applicable confidentiality and data-handling requirements and refer questions or concerns about participant information to staff.
• Team Coordination: Communicate supply needs, order changes, and distribution updates to staff or volunteers. Support coordination by sharing information and updates; staff retain responsibility for assigning work, directing volunteers, and making operational decisions.
• Workspace Care: Keep packing and storage areas clean, orderly, and safe in accordance with organizational procedures and staff guidance.
• Respectful Service: Interact courteously with kit recipients, partner organizations, volunteers, and delivery personnel, protecting any personal information encountered and following staff guidance and established confidentiality procedures.
• Digital Navigation: Work with participants who need assistance learning how to use their devices and accessing basic digital functions. Provide one-on-one assistance and support staff-led classes for multiple participants, using approved instructional materials and referring questions beyond the Member’s training or role to program staff.
• Class Preparation: Prepare a module to be used in class to teach basic skills on how to use the device, for staff review and approval before use. Assist with delivering the approved instruction under staff supervision.
• All functions and activities performed by the AmeriCorps Member are completed under the guidance, supervision, and direction of program and host site staff.
• Learning & Development Opportunities
• As an ACC Member, you will receive structured training and support throughout your service year, including:
• A week-long virtual orientation with the national cohort to kick off the service year.
• A week-long, in-person national Winter Institute convening with your ACC cohort — travel, lodging, and a per diem stipend are fully covered.
• Twice-monthly virtual training on skills for service, including project management, asset-based community development, grant writing, and serving vulnerable populations, plus self-paced curricula with opportunities to earn badges and credentials.
• A structured community listening tour at the start of service to understand local needs, assets, and opportunities.
• Dedicated 1:1 support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development.
• Access to a national network of ACC Members, alumni, and community partners.

Requirements

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Eligibility: Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.

Timeline:

We are currently recruiting Members to serve from December 7th, 2026 - August 13th, 2027. Members will serve full-time (approximately 40 hours per week), completing 1200 hours of service over the course of the term.

Application Process:

Submit Your Application: Complete the application on the next page to join our general talent pool.

Host Site Review: Our host site organization will review your application, and invite those moving forward to interview.

Lead For America Interview: Finalist candidates will be invited to interview with the Lead For America team.