Co-op, Crew Resources – Pilot Pay Experience (Summer 2027)

How you'll help us Keep Climbing (overview & key responsibilities)

The Delta Pilot Pay team is seeking a highly motivated Co-op that has business curiosity and creative thinking to improve the Pilot Pay Experience. The Co-op will work closely with the teams responsible for ensuring pilots and pay-adjacent stakeholders receive efficient, accurate and user-friendly support in alignment with the Flight Operations pay strategy. In this role you will have the opportunity to provide support with the following:

• Identify, visualize, analyze, and optimize business processes.
• Support the development of Knowledge Management content, such as Standard Operating Procedures (SOPs), Glossary of Terminology and team pages.
• Apply industrial engineering and 6 sigma principles to business processes.
• Provides customer service to pilots by responding to inquiries sent to Crew Resources and distributing pay updates to pilots, as applicable.
• Ability to identify and create new or improved processes to support the changes in the operation.
• This role will assist in identifying manual processes, providing innovative and new ways of completing tasks to provide efficiencies in all areas of pilot pay.
• Assist in the delivery of new tools, content and communications.
• Utilize business process documentation and knowledge to support new hire, recurrent, and new delivery technology training.
• Commit to a 3-semester structured rotation with the same team, fostering continuity and deep collaboration throughput the Co-op experience.

What you need to succeed (minimum qualifications)

Must have a strong knowledge of Microsoft Office products.

Must be self-sufficient and complete assignments with minimal supervision.

Must be detail-oriented and perform well under pressure.

Must be eager to accept responsibility and create value-added projects.

Must demonstrate flexibility in a fast-paced environment.

Must demonstrate a professional demeanor when interacting with all levels.

Must be able to work with and safeguard confidential and sensitive information.

Consistently prioritizes safety and security of self, others, and personal data.

The Co-op position requires a candidate to be enrolled as an undergraduate (sophomore or above) that has successfully completed a minimum of 30 semester hours.

Must have a minimum 2.5 GPA and be able to maintain the minimum GPA.

Working as a Co-op does not guarantee a full-time opportunity upon graduation. This position is intended to provide you with educational and professional work experience to prepare you for the workforce.

This position requires you to work for 3 alternating semesters. You cannot actively take any courses (inclusive of online or in-person) and work as a Co-op at the same time, which may delay your graduation by 1-2 semesters.

Students must be able to complete 3 alternating rotations in Atlanta, GA in line with the schedule below:

• Summer 2027 - 1st rotation
• Spring 2028 - 2nd rotation
• Fall 2028 - 3rd rotation
• Strong organizational, project management, and personal management skills
• Robust verbal and written communication skills at all levels
• Ability to work well in teams
• Currently must be enrolled full-time and pursuing a bachelor’s degree in a related field

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

N/A