Senior Analytics & Visual Operations Engineer

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

The Senior Analytics & Visualization Operations Engineer is responsible for leading the design, development, and sustainment of operational analytics dashboards and websites that provide mission-critical insights for NGA executives and leadership. This role ensures the operational continuity and effectiveness of visualization solutions, enabling data-driven decision-making across the organization.

As a Lead member of the team, this individual will supervise a small, growing team while also performing hands-on development, maintenance, and analysis of data visualization solutions. The ideal candidate is a proactive problem-solver with deep expertise in analytics, visualization technologies, and IT service operations.

Responsibilities

• Supervise and mentor junior team members, providing guidance on analytics, visualization, and operations support.
• Oversee workload distribution, ensuring timely project completion and operational support.
• Serve as the primary point of contact for stakeholders, ensuring high-quality service delivery.
• Collect, condition, and analyze data to identify patterns, trends, and actionable insights.
• Utilize advanced analytics tools to provide real-time, meaningful visualizations for IT service and operations management.
• Ensure the accuracy and integration of data sources, maintaining high-quality outputs for leadership decision-making.
• Oversee the sustainment and management of Application Programming Interfaces (APIs) and data content sources.
• Troubleshoot and resolve technical issues related to operational analytics dashboards and websites.
• Implement best practices for data security, governance, and compliance within visualization tools.
• Provide superior customer service to internal stakeholders, ensuring visualization solutions meet mission needs.
• Collaborate with cross-functional teams to refine analytics and visualization capabilities.
• Develop user documentation and training materials to enhance the adoption and usability of analytics tools.
• Supervisory Responsibilities
• Other duties as assigned

Qualifications

• Bachelor’s Degree and 8+ years’ experience
• Relevant experience in the following: Analytics
• Visual Operations
• Data Collection
• Experience in the Intelligence Community
• TS/SCI clearance with the ability to obtain CI poly

Preferred Qualifications:

• Experience leading or mentoring technical teams supporting enterprise analytics, data visualization, or IT operations.
• Experience developing operational dashboards using tools such as Grafana, Power BI, Tableau, Kibana, or similar analytics and visualization platforms.
• Proficiency with SQL, Python, PowerShell, or similar scripting languages to automate data collection, analysis, and reporting.
• Experience supporting the National Geospatial-Intelligence Agency (NGA), Department of Defense (DoD), or other Intelligence Community (IC) organizations.
• Knowledge, Skills, and Abilities: Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
• Additional Information
• All your information will be kept confidential according to EEO guidelines.

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $180-$190k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals.  As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience.  Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.