IT Lab Support Specialist

D-ploy is an IT and Engineering Solutions company operating across Europe and the United States. We deliver innovative and reliable IT services to clients across various industries, helping businesses maintain efficient, secure, and high-performing technology environments.

We are looking for a skilled and motivated Lab IT Support Specialist to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on technical support for laboratory IT systems, scientific instruments, and associated infrastructure within a dynamic life sciences environment.

You will work closely with scientists, laboratory operations, IT teams, and external vendors to ensure the reliability, security, and smooth operation of laboratory technology.

Tasks and Responsibilities

Provide hands-on IT support and troubleshooting for laboratory instruments, connected workstations, and associated computer systems.

Install, configure, maintain, and upgrade Windows-based workstations and laboratory IT equipment.

Troubleshoot network connectivity, software, hardware, and communication issues between laboratory instruments, servers, and IT infrastructure.

Support specialized laboratory applications, including Waters Empower, Incucyte, and related scientific software.

Manage laboratory data archiving, backups, access permissions, and system maintenance activities.

Provide technical assistance during laboratory equipment installations, relocations, upgrades, and replacements.

Configure, maintain, and troubleshoot tablets and peripheral devices used in laboratory workflows.

Collaborate with scientists, laboratory personnel, corporate IT teams, and external vendors to resolve technical issues.

Maintain accurate documentation of system configurations, troubleshooting procedures, and IT support activities.

Ensure laboratory IT systems comply with applicable security, data integrity, and operational requirements.

Provide general onsite IT and end-user support when required.

Requirements

• Minimum 2 years of experience working in or providing IT support to a laboratory environment.
• Experience supporting Windows-based workstations and servers, preferably within pharmaceutical, biotechnology, or scientific research environments.
• Strong hardware, software, and network troubleshooting skills.
• Experience supporting computers and IT systems connected to laboratory instruments.
• Knowledge of network connectivity, access management, and IT infrastructure.
• Experience installing, configuring, maintaining, and upgrading computer systems.
• Ability to troubleshoot technical issues independently and provide hands-on onsite support.
• Experience working with laboratory personnel, IT teams, and external vendors.
• Strong communication, problem-solving, and organizational skills.
• Ability to maintain technical documentation and follow established IT support procedures.
• Fluent in English.
• Valid criminal record extract, not older than three months, required.
• Nice to have
• Experience supporting laboratory applications such as Waters Empower, Incucyte, LIMS, or ELN.
• Familiarity with GxP-regulated laboratory environments.
• Experience with scientific data management, archiving, backups, and data integrity requirements.
• Knowledge of validated laboratory systems and change control processes.
• Experience supporting specialized laboratory peripherals, including Zebra or Brady label printers.
• Previous experience in the pharmaceutical, biotechnology, or life sciences industry.