Shift Lead

Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast. Spark is growing fast and plans to open a significant number of modern car wash locations throughout NJ, NY, and PA. Spark’s success is driven by a relentless focus on making the car wash an energizing experience for all, delivering a consistently excellent experience for customers and creating an enriching environment for employees.

Guided by our values, Spark’s vision is to become the largest car wash operator in the region and the premier car wash brand in the market.

Position Summary

As a Shift Lead, you are an energetic, customer-focused brand ambassador who drives memberships sales, educates guests on our services, and ensures every customer leaves with a smile – and a cleaner car than they expected. As part of this role, Shift Lead’s are responsible for handling cash, processing customer payments, and ensuring transactions are completed accurately and honestly. You set the tone for a strong sales culture at the wash, leading by example and training others to become confident, effective salespeople.

This position will be based out of the stores and will work some nights, weekends, and holidays.

• Essential Functions
• Promote and clearly explain Spark’s wash packages, membership programs, and free amenities
• Deliver exceptional customer service by understanding customer needs and recommending the best solutions
• Be register-trained and assist customers with transactions, questions, and service needs

Receive customer payments, handle cash transactions,, and ensure all sales activity is recorded accurately and managed responsibly.

Use the point-of-sale (POS) system to accurately process memberships & transactions, receive customer payments, follow all company service, cash handling, and payment policy and procedures

Effectively communicate the value of each product and service, demonstrating strong product and car wash knowledge

Support brand consistency by representing Spark’s standards, energy, and professionalism

Respond quickly to customer needs and address concerns with courtesy, patience and professionalism while working to resolve issues in a timely manner.

• Help support training to continuously improve product knowledge, sales technique, and customer experience skills
• Increase site capture rate, membership conversions, and overall sales performance
• Support faciliting onboarding and training for new teammates in sales and customer engagement best practices

Requirements

• Professional, enthusiastic, and positive attitude
• Excellent communication and customer service skills
• Passion for sales, customer interaction, and helping others
• Eagerness to learn and grow within a rapidly expanding brand
• Ability to comfortably approach customers, start conversations, and promote memberships with confidence
• Excellent interpersonal, conflict-resolution and problem-solving skills
• Ability to work independently and collaborate effectively as part of a team
• Strong work ethic and self motivation, someone who loves goals and thrives on achieving them
• Physical Job Requirements
• Ability to stand, walk, and interact with customers for extended periods
• Comfortable working outdoors in all weather conditions
• Ability to lift up to 40lbs as needed
• Preferred Skills, Experience, Education
• Ability to stand, walk, and interact with customers for extended periods