Service Technician I (NE)

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description :

• Position Basics
• Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc., Will train inexperienced candidates
• Hiring for 4 10's Friday-Monday Shift 12pm - 10pm
• Shift starts from home
• Company-supplied vehicle + fuel card
• Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

Qualifications

• Great Customer Service
• High school diploma or equivalent
• Terminal Handler's License - costs covered by company
• Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
• Ability to communicate effectively & follow written or verbal instruction
• Strong organizational, problem-solving, analytical skills
• Computer literacy helpful but not required
• Valid driver’s license
• Minimum of 21 years of age
• Frequently required to lift/push weights up to 50 pounds
• Summary
• The primary responsibilities of this position include, but are not limited to; servicing, repairing, cleaning, and maintaining Cash Amusement Devices (CAD), Redemption Terminals (RT), Amusement devices/equipment, Automatic Teller Machines (ATM), Marketing devices/equipment, and other associated equipment as required. Service technicians will interact with other Accel Entertainment employees and personnel at partner locations. These interactions will promote teamwork and a positive customer experience.
• Duties and Responsibilities
• Respond to and troubleshoot service calls for equipment repairs in a timely manner
• Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
• Provide exemplary customer service
• Manage inventory to ensure parts are available when repairs are needed
• Complete all necessary documentation for device entry and logs
• Perform auditing procedures on CADs, amusement devices, dispensers, and ATMs
• Base Pay Range : $20-$23/hour based on experience

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.