Director, Strategy and Analytics- Global Real Estate and Workplace Experience

About Global Real Estate & Workplace Experience (GREWE):

Global Real Estate and Workplace Experience (GREWE) is a global team at American Express (Amex) responsible for the full lifecycle of planning, execution, and operations of Amex real estate. GREWE supports over 75,000 Amex colleagues and contractors in over eight million square feet of property located in 59 countries. Our real estate portfolio consists of large full-service campuses, office buildings, sales offices, airport lounges and data centers.

The global GREWE team is comprised of ~120 Amex full time staff that leverage ~5,000 contractors and is part of the broader Enterprise Shared Services organization, which delivers shared business services to colleagues across the enterprise.

GREWE Vision: Provide the world’s best workplace experience at a competitive cost for every colleague, at every site, every day

GREWE Strategic Priorities:

• Portfolio: The right buildings, in the right places, at the right cost
• Design & Build: Inspiring spaces that bring together colleagues, customers, and our brand
• Operations: Operational excellence that drives performance, speed and reliability while minimizing disruption and risk
• Hospitality: Seamless, high-quality colleague services at every site and every moment that matters,

Qualifications

• Required Qualifications: Required Minimum Education: University/Bachelor’s Degree or Equivalent experience
• Required Years of Related Experience:   10+years’ work experience in Business, Engineering, Real Estate, Facilities, and/or Risk Management
• Required Knowledge, Skills and Abilities: Minimum of 10 years of Business experience, preferably in a strategy or real estate area
• Minimum of 5 years managing global teams
• Deep knowledge of real estate, facilities, and engineering capabilities
• Outstanding collaboration, connect, influence, and shaping skills
• Highly motivated self-starter who can provide strategic thought leadership
• Strong qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Exceptional organizational skills and attention to detail
• Ability to easily partner with and influence senior leaders across the AXP organization
• Strong people leader; proven track record of followership and team development
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

• The Director, Strategy and Analytics is a key GREWE leadership position, leading a team with the responsibility to understand business objectives, translate those into a holistic footprint strategy, standardize performance management systems for strategy execution, deliver standard / efficient business processes across GREWE, and create analytics powered insights that drive differentiated building performance for our businesses.

Global Leadership and Governance Responsibilities:

This position is accountable to lead integrated capabilities each with significant contributions to the strategic agenda of Amex via the GREWE organization.  A summary of key responsibilities include:

• Leading with an enterprise mindset, delivering strategies that connect the requirements of various business units into a holistic, AMEX wide, value accretive plan
• Lead the GREWE capabilities that are foundational to driving the GREWE and enterprise agenda that includes:   strategy, long range planning (LRP), and analytics
• Build and develop relationships with senior leaders across the enterprise, leveraging data and insights to drive an integrated regional and global approach to GREWE’s strategic priorities
• Ensure continuous connection between GREWE and business segment strategies, identifying opportunities, dependencies, and risks to enable enterprise success
• Leverage enterprise relationships and data & insights, develop a clear, value driven, and actionable strategy to:  drive business growth and deliver increased profitability
• Lead annual development and evolution of the GREWE long term and annual goals, long range plan and annual planning cycles
• Lead the Development (and tracking/maintenance) of annual GREWE Goals & Objectives (G&Os), performance dashboard and metrics, and their communication/cascade throughout the organization

Leverage enterprise data, systems, and partner capabilities to enable strategic planning, decision-making, and execution across GREWE. Present strategic insights and recommendations to GREWE leadership

Develop and manage multi-year digital analytics technology supporting our portfolio strategy roadmap

Included in these responsibilities are the enabling elements of a seamless, simple, yet holistic approach to connecting with the business that will be deployed within the GREWE regional construct around the world.  This role leads a team who will integrate the regional plans with global business direction.

Executive Engagements:

Has direct and frequent executive engagement with Amex leaders across all lines of business, especially their strategy leads; is a member of the GREWE Global leadership team, and is expected to frequently present to the GREWE LT; SVP, GREWE; President Enterprise Shared Services; and executive committee leaders on occasion.

Owns the development, execution, and communication of GREWE's enterprise portfolio strategy, shaping business needs into a cohesive strategy that delivers measurable value to both GREWE and American Express business lines. Establishes the operating cadence, governance, and decision framework to ensure successful execution and accountability. Leads annual development and evolution of the GREWE long term and annual goals, long range plan and annual planning cycles

Serves as the strategic integrator across GREWE, ensuring GREWE priorities remain aligned with business segment strategies while identifying opportunities, dependencies, and risks that enable AMEX to win.

Connects externally to peer companies, industry associations, regulatory stakeholders, and thought leaders to identify emerging trends, benchmark performance, and shape future strategic direction.

Lead insights generation for GREWE to fuel our strategies, directing analytical capabilities to generate actionable insights that inform executive decision-making, strategic priorities, and investment choices. Develop and manage multi-year digital analytics technology supporting our portfolio roadmap

Coordinate closely with the AET, EDDS, Digital workplace, etc. teams to support the standards, processes, and tool/system/platform governance with efficiency and data validation

Owns the evaluation and adoption of analytics and technology capabilities that improve automation, productivity, and strategic execution while optimizing cost, scalability, and business impact. Ensures enterprise data, systems, and partner capabilities are leveraged effectively to enable strategic planning, decision-making, and operational performance across GREWE.

Promote and facilitate the development of data management and analytic tools to advance data management, analytics, automation, and reporting solutions that provide transparent performance monitoring, strategic KPIs, and value realization.

Leads the strategic program to Reimagine GREWE’s contribution to AMEX as LT sponsor

Works alongside SVP, GREWE and the leadership team to identify differentiated value contributions to American Express business worldwide, set the path to win

Leads cross-functional teams and mobilizes talent across GREWE and the enterprise to accelerate strategic initiatives, remove barriers, and ensure successful delivery of transformation outcomes.

Other duties:

• Position will present often to the GREWE global LT
• Members of this organization serve as key contacts to the strategy leaders and ecosystem across AMEX
• Rotating member of other councils as appropriate
• Must establish sound working relationships with the SVP, GREWE and the GREWE leadership team