Operations Field Auditor

At Peter Piper Pizza, our culture embodies our brand values of food, fun and family, with a commitment to making every guest visit memorable!

Job Description

The Operations Field Auditor function is to audit the operations of company and franchise restaurants to support operations growth, validate successful operations, and assist with other assigned operational initiatives. Provides field operation audits to ensure standards, processes, quality control, and training systems remain current and relevant. Reports to Manager of Operations Initiatives as well as collaborate with Learning and Development Manager to ensure brand culture is top of mind.

Key Responsibilities:

• Completes the corporate Restaurant Operations Report audits, follow up audits, maintains all related documents, etc.
• Communicates and coaches’ operational standards, techniques, and best practices during restaurant visits with both company and franchise restaurants.
• Assists with / follows up on communication of operational updates of standards to franchise system.
• Assists training workshops with L&D, along with ongoing operational support to company and franchise system as assigned.
• Supports new initiatives to enhance brand culture and hospitality.
• Effectively communicate to other department staff, vendors, field employees, and applicable subject matter experts to facilitate new project initiatives.
• Provide administrative, verification, and quality control support for company and franchise restaurants.
• Encourages a positive and favorable culture by building working relationships with all members of the district team, guests, restaurants, and the community to foster and promote high productivity, efficiency, job effectiveness, and positive morale within the restaurants and immediate community.
• Takes ownership and responsibility for self-development using either internal or external resources for career advancement and personal growth.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, partners, guests, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Reasoning ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Qualifications:

• High school diploma or general education degree (GED) required; Associates or Bachelor’s degree in Restaurant Management or Training and Development is highly preferred.
• Two years of training experience, providing instructions, hands on training in restaurant or hospitality environment related.
• Proficiency in using computer software:  MS Office, Outlook, and PowerPoint.
• Strong written and oral communication skills, including correspondence and telephone etiquette.
• Fluent in English and Spanish.
• Ability to prioritize and manage time efficiently and develop effective work systems and processes.  Dedication to completing projects in a timely matter.
• Must be detail-oriented, self-motivated, and have the ability to multitask.
• Fosters positive business relationships with internal staff and external business partners.
• Ability to recognize any issues or barriers and offer solutions.
• Ability to travel 50%-60% or more, including outside the U.S.
• 3+ Years of operational experience in the restaurant or retail industry.
• 1+ Years of international operational experience in the restaurant or retail industry preferred.