BRIC Supervisor - Overnight

Position Overview

Bring your experience to our growing Fortune 500 retail company and certified Great Place to Work!  Burlington Stores is a nationally recognized retailer of high quality, branded merchandise at everyday low prices, with over 1300 stores in 45 states and Puerto Rico.

We are hiring Asset Protection Specialist to be part of our Asset Protection Burlington Response and Investigation Center (BRIC) Team! This is Burlington’s Security Operations Center (SOC)--a premier Global Security Operations Center (GSOC) focused on physical security, threat & risk mitigation, and emergency response. The BRIC leverages a flexible business model to help support Burlington through incident response and communication, weather and threat monitoring, as well as investigation support.

Our Supervisors play a crucial organizational role by supporting the store fleet with 24/7 oversight and execution of essential BRIC functions and contribute to organizational resilience through security infrastructure oversight and management of third-party guard engagement.

BRIC Supervisors facilitate oversight of Specialist execution of the BRIC’s core functions: Event Intake and Monitoring, Information Management and Communication, Proactive Planning, and Investigative Support, with special attention to BRIC responsibilities in the overnight hours.

The roll requires a flexible skill set focused on executing and supervising intake, communication, and triage of security and asset related incidents, threat monitoring, internal and external investigation support, and ensuring overall department objectives are met. Additionally, the role will require situational decision making regarding high-risk incidents and security related events to determine when and how to escalate these situations.

The role will also support BRIC Managers in engagement and organization of Specialist contributions to large-scale projects and initiatives (weather emergency response, major investigations, etc.). This role will also hold Program and Process Owner responsibility over BRIC initiatives, including the maintenance and administration of the tools used to execute the BRIC’s functions.

A Day in the Life

• Execute best practices and processes to support detection and mitigation of emerging risks and threats to enable crisis management.
• Think critically and respond with urgency to all reported incidents from intake through communications and resolution. Guide Specialist identification and assessment of  threats and risks to company locations and associates.
• Supervise BRIC Specialist production of communication updates on rapidly developing situations and provide guidance/review on communications. Act as a source of direction in accordance with pre-established policy and procedure.
• Manage information updates and insights from internal and external contacts.
• Determine when after-hours escalation to a Manager is needed or when activation of elevated response protocol is necessary.
• Leverage the BRIC’s internal Quality Assurance process to improve and develop Specialist execution of event intake, monitoring, and communication.
• Supervise BRIC Specialist execution of investigation support.
• Support Managers with facilitation of Specialist engagement in wide-reaching investigative initiatives.
• Leverage reporting and case management platforms to identify and investigate theft and fraud. Manage and participate in the execution of external investigation case management process.
• Communicate with cross-functional field partners and keep Specialists and business partners accountable for providing appropriate updates and adhering to processes
• Oversee Specialist monitoring and response to alarm activity during nighttime hours, ensuring prompt response to incidents, and effective communication with relevant stakeholders.
• Ensure a swift and appropriate response to alarms, minimizing potential risks, and maintain clear communication channels to enhance overall security measures.
• Evaluate and execute overnight emergency guard requests.
• Collaborate with field partners to ensure situations are assessed properly and assets are protected if immediate action is required.
• Leverage CCTV systems to engage in third-party guard auditing process.
• Act as Process Owner for BRIC tools, platforms, and procedures used to execute core functions, exercising oversight on threat monitoring tools, weather tools, BRIC interactions with alarm/CCTV platforms, etc.
• Develop expertise in operating, troubleshooting, and optimizing CCTV systems to ensure effective surveillance and security measures during overnight hours. Maintain BRIC tools and systems to ensure functionality and effectiveness.
• Aggregate related needs and issues for escalation to vendors for resolution—including guard vendors and associated Command/Dispatch Centers.
• Coordinate and lead BRIC-specific support functions associated with physical security systems (Alarms/CCTV).
• Develop strong relationships with field partners and leverages those relationships to ensure communications are high impact, accurate, and relevant.
• Proactively seek to improve communications products and processes by collaborating with Specialists and partnering with Managers.
• Provide recommendations based on predictive intelligence and historical data to BRIC / Field leadership.
• Aid in development and implementation of resulting policy and operating procedures.
• Works cross-functionally with business partners; acts as a liaison between field and corporate departments.
• Hold Specialists and business partners accountable for providing appropriate updates and adhering to processes during large-scale crisis events.
• Support Managers with facilitation of Specialist engagement in large-scale crisis planning and response.
• Execute on-boarding process for new Specialists in partnership with Management.
• You'll Come With Advanced proficiency in and knowledge of computer software including MS Office and BRIC-specific platforms (Dataminr, AccuWeather, CCTV Platforms, ThinkLP, Genetec etc.) enabling Process Owner responsibility for engagement of these platforms.
• Outstanding verbal, written, and interpersonal communication skill set suited for oversight of BRIC communications products and facilitation of Specialist direction and coaching.
• Ability to operate in a collaborative team environment while providing direction and decision making in accordance with policy and procedure when a Manager is not immediately available.
• Proven problem solving and analytical ability. Ability to see problems, solutions, and results through multiple lenses (Safe and Secure, corporate, brand reputation).
• Comprehensive understanding of critical incident escalation and associated qualifiers and processes. Capable of determining when after-hours escalation to a Manager is needed or when activation of elevated response protocol is necessary.
• Ability to communicate with associates at all levels in a fast paced environment as an effective ambassador and representative for the BRIC.
• Handles sensitive and confidential information in accordance with company guidelines and with an awareness of corporate consequences associated with mishandling of such information and situations.
• Required to work in a flexible scheduling environment as needs of the business dictate to ensure consistent supervisory presence (Nights/Weekend/Holidays)
• Come join our team. You’re going to like it here!
• You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $50,000.00 - $65,000.00