Guest Services Director

Overview

We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles.

Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Responsibilities

• The Guest Services Director oversees Customer Service, Recreation, and where applicable, the Gift Shop, and Salon Services. The Guest Services Director ensures that patients/residents and their families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.
• *Train and coach nursing center staff so they maintain the highest level of customer service.
• *Manage the customer satisfaction survey process within the nursing center. Responsible for the nursing center's customer satisfaction scores and response rates.
• *Provide a meaningful Guest Services program for all patients/residents that includes creative, intellectual, physical, service, social, and spiritual individual and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals.
• *Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
• *Supervise Guest Services staff, including Recreation staff and receptionists.

Qualifications

• *Bachelor degree or higher preferred.
• *Two (2) years full-time experience in customer service/hospitality preferred.

Responsibilities

• The Guest Services Director oversees Customer Service, Recreation, and where applicable, the Gift Shop, and Salon Services. The Guest Services Director ensures that patients/residents and their families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.
• *Train and coach nursing center staff so they maintain the highest level of customer service.
• *Manage the customer satisfaction survey process within the nursing center. Responsible for the nursing center's customer satisfaction scores and response rates.
• *Provide a meaningful Guest Services program for all patients/residents that includes creative, intellectual, physical, service, social, and spiritual individual and group opportunities each week based on the customer's needs, interests, abilities, preferences, treatment plans and goals.
• *Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.
• *Supervise Guest Services staff, including Recreation staff and receptionists.

Qualifications

• *Bachelor degree or higher preferred.
• *Two (2) years full-time experience in customer service/hospitality preferred.