Retention Support Administrator - Maternity Cover

Location:

Dublin (Hybrid/Office Based)

After 3 months

Department:

Customer Retention

Reports To:

Retention Operations Manager

Company:

PrepayPower

Salary:  €35,000 Base plus €5,000 OTE

Role Overview

We are seeking a highly organised and detail-oriented Retention Support Administrator to join our team. Reporting to the Retention Operations Manager, the successful candidate will be responsible for ensuring daily administrative tasks are completed efficiently, supporting the Retention Support team in upholding strict compliance with company policies, identifying and addressing process gaps, and consistently delivering high-quality work.

The ideal candidate will have excellent organisational skills, attention to detail, and a strong commitment to accuracy and process improvement.

Position Overview:

As a Retention Support Administrator, your primary focus will be to support the daily functions of the Retention team while focusing heavily on upholding compliance procedures within the department. We are seeking an individual who possesses an exceptional attention to detail, outstanding time management skills and organizational abilities.

Key Responsibilities:

• Daily Task Management: Ensure all administrative tasks assigned are completed on time and to a high standard.
• Compliance Adherence: Review processes and conduct audits to ensure compliance with company policies and industry standards.
• Quality Assurance: Consistently deliver work with accuracy and attention to detail, meeting or exceeding team quality standards.
• Problem Solving: Troubleshoot minor issues in tasks and proactively resolve them. Highlight complex issues to senior team members and collaborate to resolve them.
• Collaboration: Work closely with colleagues within the team and other departments to ensure smooth workflow and address administrative challenges promptly.
• Process Improvement: Identify and suggest improvements to current administrative processes. Collaborate with Team members to improve functions for the team.
• Necessary Skills and Experience: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant administrative tools.
• Ability to prioritize tasks and manage time effectively.
• Strong attention to detail and multitasking abilities.
• Strong work ethic and self-motivated.
• High level of accuracy in all tasks performed.
• Highly motivated with an interest in operational processes.
• Strong problem-solving skills with the ability to offer effective solutions.
• Collaborative team player with excellent communication skills.
• Desirable Skills and Experience: Possess a collaborative, creative and solution-oriented approach.
• Knowledge of market messaging is an advantage .
• Maintain an enthusiastic and professional demeanour.
• Previous experience performing under pressure
• Experience in a fast-paced administration role.
• Ability to complete Ad hoc tasks.

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland’s highest-rated energy supplier on Trustpilot

. In 2025, together with Yuno Energy

, we proudly reached over 350,000 customer connections.

• Why work at PrepayPower
• Ranked as a top employer for seven consecutive years by
• Great Places to Work Ireland

, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is part of the Yuno Group alongside a suite of brands, including

Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s putting control in the hands of our customers.

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