Service Plumbing Field Supervisor

About Us

Since 1980, DynaTen Corporation (a Comfort Systems USA Company) has delivered high-quality Commercial Construction and Service Solutions across the greater North Texas market. We partner with our clients to provide technical expertise and high-level execution on every project. As a result, DynaTen is a trusted provider of HVAC, Plumbing, and Building Automation Controls solutions.

Our culture is built on accountability, teamwork, and a commitment to developing our people. We take pride in promoting from within, supporting both field and office teams, and delivering results the right way. We offer strong long-term career opportunities, excellent benefits, and a positive, team-oriented work environment.

Position Summary

The Service Plumbing Field Supervisor is a full-time, working-supervisor role within DynaTen's Service Plumbing team. Reporting to the Plumbing Service Manager, this position provides day-to-day field leadership to plumbing service technicians performing repairs, retrofits, replacements, installation, maintenance, and repair of plumbing systems and equipment.

The role divides time between customer jobsites and office responsibilities and remains hands-on in the field as needed. The Field Supervisor coaches and develops technicians, monitors safety and work quality, supports repair evaluations and quotations, and maintains strong customer relationships while helping the team execute assigned work effectively.

Principal Duties and Responsibilities

· Model DynaTen's safety culture by following company and customer requirements and reinforcing safe work practices across the team.

· Evaluate field safety needs and provide recommendations to improve safe job execution.

· Provide day-to-day leadership, guidance, and technical support to Service Plumbing technicians.

· Plan, assign, and direct team work in coordination with the Plumbing Service Manager and established company processes.

· Visit technicians at customer jobsites to monitor progress, address concerns, and support successful completion of assigned work.

· Perform hands-on plumbing installation, maintenance, and repair work when needed to support customers and technicians.

· Help technicians identify and analyze plumbing-system issues and determine appropriate repair, retrofit, or replacement solutions.

· Assist with developing scopes and quotations for equipment and plumbing-system repairs at customer locations.

· Conduct quality-control visits after work is completed and coordinate correction of identified deficiencies.

· Train, coach, direct, and mentor technicians to improve technical capability, safety performance, customer service, and career development.

· Promote accountability and carry out supervisory responsibilities in accordance with company policies and processes.

· Serve as a direct customer contact, respond to technical needs, and represent DynaTen professionally.

· Visit assigned customers, support account relationships, and help resolve internal or external concerns.

· Contribute to team financial performance by supporting accurate scopes, effective job execution, productivity, and quality.

· Prepare reports and business correspondence and communicate job status, recommendations, and customer needs to appropriate team members.

· Maintain urgency while responding calmly and professionally to service emergencies and changing priorities.

· Perform other duties as assigned.

Required Qualifications

· Five to ten years of relevant plumbing service, installation, maintenance, or repair experience.

· In-depth knowledge of plumbing products, systems, electronics, boilers, and related service applications.

· Demonstrated ability to lead, train, direct, and mentor field technicians.

· Ability to read, analyze, interpret, and translate technical information and detailed instructions into action.

· Strong written and verbal communication skills, including the ability to prepare reports and present information to internal and external customers.

· Ability to evaluate field conditions, solve problems, and make sound recommendations using available information and data.

· Proficiency with tools, technology, and Microsoft Office products.

· Strong interpersonal, organizational, and customer-service skills with a professional and self-motivated approach.

· Valid driver's license and ability to travel frequently to customer jobsites.

· Ability to occasionally climb ladders, access rooftop equipment, and lift or move up to 70 pounds.

· Ability to comply with company safety requirements and use required personal protective equipment.

· Flexibility to work overtime and occasional weekends, with infrequent overnight travel as needed.

Preferred Qualifications

• · Previous experience as a working supervisor, field supervisor, foreman, or lead technician in a commercial plumbing service environment.
• · Experience evaluating and quoting plumbing repairs, retrofits, or replacement work.
• · Experience conducting quality-control inspections and supporting customer account relationships.
• · Experience contributing to team productivity, job profitability, or other operational performance measures.

What you can expect

· Exceptional health, dental, and vision insurance.

· Paid Employee-Only Medical Coverage.

· In-house and manufacturer-led training and leadership development.

· Long-term career growth into operations, sales, technical, and/or leadership roles.

· Comprehensive benefits package and employer-sponsored professional memberships.

· 401(k) match, PTO, holiday pay, and more.

· Eligibility for the annual incentive program based on role and plan terms.

Working Conditions

This full-time, hourly position is performed in both office and field environments and requires frequent travel to customer jobsites. Work may occur outdoors, in mechanical or equipment rooms, and on rooftops, with exposure to non-climate-controlled conditions. The role may require standing, walking, bending, climbing ladders, lifting or moving up to 70 pounds, and using tools and equipment. Required PPE and company and customer safety procedures must be followed.

Overtime, occasional weekend work, and infrequent overnight travel may be required.

EEO Statement

Comfort Systems USA, Inc., together with its subsidiaries, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran status, gender identity, age, or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.

The statements contained in this document are intended to describe the general nature and level of work being performed by an employee assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add to or change the duties of the position at any time.

This job description does not state or imply that these are the only duties to be performed by the employee in this position. Employees may be required to follow other job-related instructions and perform other job-related duties requested by an authorized person. All duties and responsibilities are essential functions and requirements and are subject to reasonable accommodation for qualified individuals with disabilities. The requirements listed are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, and employment remains at will.