Banquet Captain

Essential Duties and Responsibilities

·         Review Banquet Event Orders (BEOs)

·         Conduct pre-event inspections of function space to ensure cleanliness, proper setup, and ambiance.

·         Meet with the client before the event to confirm the itinerary and review any last-minute adjustments.

·         Lead the pre-shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations.

·         Supervise banquet servers throughout the event, ensuring high-quality service delivery.

·         Anticipate guest needs, promptly respond to requests, and maintain a visible presence during events.

·         Monitor food presentation, garnishes, and adherence to event specifications.

·         Enforce responsible alcohol service in accordance with company policies.

·         Address guest concerns or service issues promptly and professionally.

·         Complete event closing duties, including Captain’s Reports detailing operations and client feedback.

·         Ensure staff complete all side-work and closing responsibilities before signing out.

·         Provide feedback on staff performance and communicate any disciplinary concerns to the Manager.

·         Maintain cleanliness and organization in both front-of-house and back-of-house areas during events.

·         Foster a positive and productive work environment that supports teamwork and excellent service.

·         Notify management when supplies (e.g., condiments, beverages) are running low if applicable.

·         Other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience
• ·         High school graduate or equivalent.
• ·         One year's experience as a banquet server or banquet Captain.
• ·         Previous Supervisory experience preferred.
• Skills and Abilities
• ·         Must be able to communicate effectively, both verbal and written, in English.
• ·         Must be able to make quick and decisions.
• ·         Excellent organizational, planning, communication, and interpersonal skills.
• ·         Ability to function in a fast-paced, team-oriented environment.
• ·         Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
• ·         Communicates efficiently and effectively, and effectively solves problems.
• ·         Ability to prioritize multiple projects and meet strict deadlines.
• ·         Ability to work under minimal supervision.
• ·         Must have professional attitude and appearance.
• PREFERRED SKILLS
• Strong communication skills
• Teamwork and collaboration
• Reliability and accountability
• Organization and attention to detail
• Sense of urgency
• Safety awareness
• Guest-service mindset