Senior Manager, Sales Operations - Data Analysis - Revenue Assurance

Job Description:

Position Summary

The Senior Manager, Sales Operations - Data Analysis - Revenue Assurance is responsible for strengthening the accuracy, visibility, and operational effectiveness of Sparklight Business's revenue-generating activities.

This position leads sales performance analysis, data governance, and revenue assurance efforts to help leadership identify opportunities, address performance gaps, and make informed business decisions.

Working across Sales, Finance, Marketing, and Service Delivery, the Senior Manager will help connect sales activity to measurable revenue outcomes while supporting the continued evolution of an integrated Revenue Operations model.

Key Responsibilities

• Sales Performance Analysis & Business Intelligence
• Develop and maintain actionable sales performance dashboards, scorecards, and executive reporting.
• Analyze pipeline performance, conversion rates, average revenue per unit (ARPU), sales productivity, and revenue trends.
• Identify performance gaps across sales channels, markets, territories, and teams.
• Support revenue forecasting, sales pacing, and business planning through reliable data and analysis.
• Translate complex data into clear recommendations that improve business performance.
• Revenue Assurance & Data Integrity
• Establish processes to identify revenue leakage throughout the sales-to-activation lifecycle.
• Monitor order accuracy, revenue attribution, and discrepancies between booked, installed, and billed revenue.
• Partner with Finance and Service Delivery to investigate revenue exceptions and support corrective action.
• Improve CRM data quality, reporting consistency, and operational accountability.
• Develop measurable controls that strengthen revenue capture and reduce preventable losses.
• Sales Operations & Process Improvement
• Evaluate sales workflows and recommend improvements that increase efficiency and execution consistency.
• Support the standardization of sales processes, performance metrics, and reporting practices.
• Identify opportunities for automation and technology-enabled productivity improvements.
• Partner with sales leadership to evaluate territory performance, resource allocation, and operational effectiveness.
• Support the integration of acquired businesses, systems, and reporting processes.
• Strategic Planning & Cross-Functional Leadership
• Provide analytical support for annual operating plans, budgets, and strategic growth initiatives.
• Develop business cases, financial impact assessments, and ROI models for proposed investments.
• Collaborate with cross-functional stakeholders to improve revenue visibility and operational alignment.
• Establish performance measurement frameworks for strategic sales initiatives.
• Present findings and recommendations to senior leadership with a focus on measurable business outcomes.

Qualifications

• Required
• Bachelor's degree in Business, Finance, Analytics, Information Systems, or a related field, or equivalent relevant experience.
• 7+ years of experience in Sales Operations, Revenue Operations, Business Intelligence, Finance, or related analytical functions.
• Demonstrated experience analyzing sales performance and developing executive-level reporting.
• Advanced proficiency in Microsoft Excel and experience with business intelligence tools such as Sigma, Power BI or Tableau.
• Working knowledge of CRM systems, preferably Salesforce.
• Strong understanding of sales pipelines, forecasting, revenue metrics, and operational performance.
• Demonstrated ability to work across departments and influence business decisions through data.
• Strong communication, problem-solving, and project management skills.
• Preferred
• Experience in telecommunications, cable, broadband, SaaS, or subscription-based services.
• Familiarity with order management, billing systems, and revenue reconciliation.
• Experience with SQL, data modeling, or reporting automation.
• Experience supporting business integrations and organizational transformation.
• Prior experience leading analysts, projects, or cross-functional operational initiatives.
• Measures of Success
• Success in this position will be evaluated through: Improved accuracy and reliability of sales performance reporting.
• Increased visibility into pipeline health, conversion, and revenue performance.
• Identification and reduction of preventable revenue leakage.
• Improved alignment between booked, installed, and billed revenue.
• Increased adoption of standardized performance metrics and reporting.
• Demonstrable improvements in operational efficiency and decision-making.
• Organizational Impact
• This position strengthens the analytical and operational capabilities of Sparklight Business by connecting sales execution to revenue performance.
• The Senior Manager will help establish the data discipline, revenue controls, and performance intelligence necessary to support a more scalable and integrated Revenue Operations organization.
• Core Competencies
• Committed:  Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:  Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:  Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:  Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.