Product Specialist I (Automations Developer), Mountlake Terrace, Wa

• Job Type: Full time, M-F
• Location: Mountlake Terrace, Wa, hybrid options available
• Salary: $70,000 - $85,000 annually, DOE

About Mindful Support Services

Mindful Support Services, LLC is a business-to-business support service for independent mental healthcare businesses, helping provider-members serve a growing client base. We provide a suite of administrative and organizational services that streamline lead generation, marketing, billing, and payment collection from patients and insurers.

Our teams currently support over 2,000 independent mental health providers who serve more than 20,000 clients weekly across Arizona, Colorado, Nevada, Oregon, Texas, Minnesota, and Washington, as well as virtually through Telehealth.

We have built the Mindful Therapy Group brand from the ground up, dedicating years to solving the complex processes of the healthcare landscape through innovative solutions. Our platform is designed for growth, and our mission is to improve access to high-quality mental healthcare. We foster a collaborative, transparent, and energetic workplace culture supported by the tools and resources you need to succeed. If you thrive in a fast-paced environment and want to make a meaningful impact, join our growing team!

About the Role

The Product Specialist 1 – Automations Developer will support, maintain, and enhance business-critical automations, integrations, and system workflows used across the Development Operations team. This role is responsible for monitoring existing automations, troubleshooting failures, implementing improvements, and building scalable technical solutions that reduce manual work and improve operational efficiency.

This position reports to the Technical Program Manager and involves a hands-on mix of automation support, API integration work, SQL stored procedure development and maintenance, scripting, low-code automation development, and custom development within SaaS platforms such as CRM systems. This is a full-time, hybrid position based at the Mountlake Terrace Headquarters, with required travel to other company locations as needed.

Key Responsibilities

• Automation & Solution Development
• Design, build, test, and improve automations that streamline manual processes and support scalable operational workflows.
• Develop custom functionality and automations within SaaS tools, including CRM platforms and other operational systems used by Mindful Support Services.
• Write and maintain scripts using Python, JavaScript, and PowerShell to support integrations, data processing, system administration, and process automation needs.
• Systems Integration & Database Development
• Build and maintain API integrations between internal systems, SaaS tools, CRM platforms, databases, and other business-critical applications.
• Create, modify, and manage SQL stored procedures, queries, and supporting database logic to enable reporting, data movement, and automation processes.
• Maintain, monitor, and troubleshoot existing automations and integrations used by the DevOps team, ensuring workflows run reliably and issues are resolved promptly.
• Business Analysis & Project Delivery
• Partner with internal stakeholders to gather requirements, identify automation opportunities, and translate business needs into technical solutions.
• Support Project Managers and cross-functional teams in implementing system enhancements, automation projects, integrations, and related technical initiatives.
• Communicate system changes, risks, timelines, and technical considerations clearly to technical and non-technical stakeholders.
• Documentation, Testing & Operational Excellence
• Develop and maintain documentation, including SOPs, integration notes, workflow diagrams, and technical handoff materials for supported automations and systems.
• Practice safe and effective deployment of technical solutions through testing, validation, documentation, and post-release monitoring.
• The responsibilities described above are not intended to be a comprehensive list of all requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.

Requirements

Qualifications

• Bachelor's degree in computer science, information systems, data analytics, informatics, or a related field and 2-4 years' related experience and/or training; or an equivalent combination of education and experience.
• Experience maintaining, troubleshooting, and improving business process automations or system integrations required.
• Experience with API integrations, including working with endpoints, payloads, authentication methods, and error handling preferred.
• Experience with SQL required; experience creating or managing stored procedures, queries, and database logic preferred.
• Experience with Python and JavaScript required; experience with PowerShell scripting preferred.
• Experience building custom automations or development solutions within SaaS tools, CRM platforms, low-code tools, or workflow automation platforms preferred.
• Experience with Microsoft tools such as Excel, SharePoint, Power Apps, Power Automate, and Logic Apps highly preferred.
• Ability to translate business requirements into technical requirements, automation logic, scripts, or system configuration changes.
• Strong troubleshooting, analytical thinking, and problem-solving skills, with a practical “figure it out” mentality.
• Ability to work autonomously, manage priorities responsibly, and meet project deadlines with minimal supervision.
• Highly collaborative, with the ability to communicate effectively with staff, providers, vendors, clients, and both technical and non-technical stakeholders.
• Professional and concise verbal and written communication skills, adaptable to multiple audiences.
• Personal vehicle required due to travel between worksites or other locations.
• Discretion, tact, and emotional intelligence are essential to success in this highly collaborative and dynamic role.
• Work Environment
• The Product Specialist is based in-person at the Mountlake Terrace Headquarters and must travel to all Mindful Support Services office locations as needed, with the potential for occasional out-of-state business trips. The position also requires off-site travel to support projects, equipment/supply needs, and repairs.
• If you are passionate about supporting mental healthcare providers and have the skills to enhance operational systems across a dynamic organization, we encourage you to apply and join our mission-driven team.